Now Hiring - Marsh - Account Manager in Urbandale, IA

Account Manager

What can you expect?

• Add value as a key contributor, building strong customer relationships and maintaining customer retention
• Spend time consulting customers on products
• Work with business contacts both internal and external to resolve customer issues, improve customer experience, or coverage offering

What is in it for you?

• A company with a strong brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership with HR from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Competitive pay (salary and performance based bonus potential), Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution).
• Flexible work opportunities for work/life balance
• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

• Perform critical client functions, including: evaluating risks; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across supported product line
• Build and maintain relationships with clients to provide best in class service to drive growth and retention
• Serve as a client contact for day-to-day needs and answers standard client questions to improve the client experience
• Work closely with external and internal business partners to provide customer feedback and at times partner in creating resolutions
• Keep abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients
• Manage and record all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy

What you need to have:

• HS diploma or GED
• 2+ years client and customer service experience
• Property & Casualty license OR be able and willing to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire)
• Proficiency with MS Office Suite
• Ability to work an 8 hour shift within the hours of operation; 7:00am – 6:00pm CT Monday-Friday

What makes you stand out:

• Organization and prioritization with the ability to multitask and work in a fast paced environment
• Proven sales ability in a phone based environment
• Ability to effectively build relationships and problem solve
• Keen attention to detail with a focus on accuracy
• Excellent verbal and written communication skills