Now Hiring - Supportive Living Home Care - Community Sales Manager in Grove City, OH

Full description of the position

We are looking for a talented Lifestyle Specialist to join our Carriage Court of Grove City Team!
CARRIAGE COURT OF GROVE CITY: 614.[please apply online]
About Pathway to Living, a Waterton company
There’s a lot to be said about having purpose in your work. At Pathway to Living, not only will you find meaningful work, but you’ll enjoy a sense of community and joy. We are committed to leading a movement to change the way people think about aging and senior living. We help older adults fulfill dreams and accomplish goals – every day. We challenge the status quo, celebrate our communities, and embrace our Viva! Culture, which simply put, means long live! With over 40 communities across several states, we seek exceptional team members who believe that relationships matter and quality service and care are the ultimate priority.
How you will help us on our mission and inspire others:

• Achieve community occupancy and sales objectives.
• Respond to all new inquiries immediately (phone calls and walk-ins) within 24 hours.
• Greet visitors pleasantly and professionally and present an unambiguously positive image of the community and company as a whole.
• Skillfully interview prospects or their representatives to identify how the community may meet their needs.
• Effectively communicate and explain 1) VIVA! and the benefits of life in a Senior Living community; 2) the history of the development of the company; 3) the current residency monthly service fee structure, the application processing policy, and the current resident referral policy; 4) the types of floor plans, the basic features of each type and the availability of units within the community; and 5) the financial criteria required in order to move in, including conducting a pre-qualification on potential residents to ensure they are appropriate and meet the financial guidelines of the community.
• Provide tours and community information, including applications, to prospective residents, their families and other appropriate individuals. Provide prospective residents with a list of documents and all state-mandated information required. Complete a follow up call within 24 hours of tour.
• Schedule sales appointments and structure work schedule to maximize efficiency and response to customers. Call on prospective residents in their homes and make evening and weekend appointments when necessary to close a sale.
• For pending move-ins, work with respective department resources necessary (if applicable) to complete residency agreements and financial disclosure forms, securing proper signatures, disclosures, and deposits if required. Coordinate move-in dates and apartment assignments for new residents in accordance with open apartments and vacant units. Communicate with and involve appropriate community staff in the decision making process required to determine residency. Input all sales and move-in activity daily into lead management system.
• Complete a Prospective Resident Inquiry card for each new inquiry and input information into lead tracking software. Maintain accurate records in lead management database to document contact with prospective residents.
• Complete follow up calls to prospective residents, contacts and referral sources utilizing the lead tracking software to schedule and follow up with activities.
• In collaboration with the Executive Director and appropriate Support Center staff, develop, implement, and coordinate the overall Marketing Program to include development of the marketing plan and budget.
• Attend community outreach events and develop relationships with social workers, discharge planners, physicians, religious institutions and other appropriate referral sources to build relationships with referral sources and generate referrals in accordance with the community’s marketing plan.
• Submit accurate and timely reports to Executive Director and Regional Director of Sales and Marketing.
• Submit timely and accurate Commission/Bonus Requests to Executive Director in accordance with the commission policy in effect at the time.
• Coordinate planning, implementation and follow up of marketing events with Community Life Director, Culinary Experience Manager and Executive Director.
• Visit top four competitors annually and update competitive summary 2x/year.
• Develop and maintain resident referral program to generate referrals from residents and their families.
• Establish resident “marketing” committee to volunteer for focus groups for marketing & sales strategies, greet and host prospective residents at special events, dine with prospective residents, and show their apartments.
• Provide training for marketing portion of General Orientation for new team members hired at your community and conduct minimally annual in-services for reception staff and department heads.
• Maintain sales collateral & promotional material inventory.

• Ensure budgetary compliance through accurate and timely submission of invoices and check requests, adhering to company procedural standards for tracking expenses, and maintaining department within budget unless pre-approved by Executive Director.
• Develop general concepts and specific marketing themes with respect to the Marketing Program, implement the development of strategic networking and specialized events, direct mail and other advertising distribution programs, and select appropriate advertising media.
• Interact with others by developing and maintaining rapport, demonstrate interpersonal sensitivity toward others to establish a relationship and continue the sales process.
• Identify and anticipate customer thoughts and perceptions, seeking to identify the needs and goals of a potential resident and obtaining all financial and health information.
• Recommend solutions that match customer needs, overcoming objections by demonstrating benefits to customers and negotiating a mutually beneficial outcome.
• Maintain regular contact with prospective residents and their families to validate their interest and move them towards a decision, and record updates to customer information in YARDI.
• Work with the Executive Director to communicate to staff information on sales issues impacting other departments.
• Keep updated on relevant operational, competitive and company information in order to respond effectively to inquiries from customers.
• Responsible for being knowledgeable of any and all the Communities’ policies, community service and procedures.
• Perform related duties as assigned or as the situation dictates.

Our top candidate has the following knowledge, skills, and abilities:

• Must demonstrate empathy and compassion to connect with customers.
• Must be inspired to serve the needs of our customers.
• Must use imagination and creativity to motivate self and others.
• Must maintain confidentiality, especially with respect to resident health and financial information.
• Minimum of three years of direct customer sales experience with demonstrated success in closing sales, preferably in the senior living industry.
• Familiarity with computer-based software and applications for capturing sales data and word processing, in addition to knowledge of Microsoft Word, Excel, Publisher, email and Internet functions.
• Strong sales skills and ability to market the benefits of the company products and services.
• Understanding and effective implementation of all appropriate fair housing regulations.
• The ability to read, write and follow oral and written direction in the English language at a level adequate to perform the job duties.
• The Ability to effectively communicate, verbally and in writing, with potential customers, families and the general public.
• The Ability to overcome protests and concerns from potential residents and families considering choosing a Senior Living community.
• Proven ability to effectively close a sale and begin the move-in and application process.
• Ability to organize time and follow up to track leads for potential customers.
• Ability to work with the geriatric population.
• Must be available to work evenings, weekends and holidays when necessary.

At Pathway to Living, a Waterton company, we recognize that compensation and benefits are important to our associates. We offer a wide variety of benefits including:

• Medical, Dental, Vision insurance with HSA and FSA options
• Paid time off + paid company holidays
• Option to get daily pay available
• 401(k) + matching
• Backup child and elder care through partnership with [please apply online] cell phone stipend (where applicable)
• And so much more!

Ready to join this movement? Please apply today for consideration!
Pathway to Living, a Waterton company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Location: Grove City,Ohio,43123,United States, Grove City, OH 43123

Job Type: Full-time