Now Hiring - Mass General Brigham - Population Health Management Clinical Product Director in Somerville, MA

Population Health Management Clinical Product Director

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

GENERAL SUMMARY / OVERVIEW:

Across the country, governments, employers, and American families have struggled in the face of rising healthcare costs. Efforts historically have targeted narrow programs and patient populations, and while many have succeeded, healthcare costs continue to rise. It’s time to take a radically different approach. A new approach involves putting the patient at the center with the goals of improving value and providing better outcomes at lower cost for patients. The Population Health Management (PHM) department at Mass General Brigham is charged with the challenge to drive better value for patients across Mass General Brigham. To achieve its goals, PHM leverages financial and clinical data to examine opportunities, designs and delivers innovative care models using product development and design thinking disciplines, and leverages problem solving, teamwork, and leadership skills to drive ongoing improvement.

Reporting to the Vice President, Clinical Product Development, the Consultant for Population Health Management, is responsible for helping Population Health Management and the Mass General Brigham broader health system solve issues, create value, and improve business performance. This role will also contribute to the design and development of new clinical solutions to deliver value for the delivery system, healthcare purchases, and populations under management. The new clinical products will also be commercialized through the health plan, MGB Health Plan, and serve as a key vehicle for growing the health plan. The Product Director will work with a high level of independence and accountability in a matrixed team. They will be responsible for conducting market and competitive intelligence research, building financial models, forming business cases, informing strategy for value-based care, and designing and developing clinical solutions from ideation to bringing them to market.

The Product Implementation Director is involved in multiple projects that answer broad questions about our current Population Health initiatives and develop strategies and financial analysis to assess the feasibility of new opportunities. Strategy and new clinical products may be implemented throughout the MGB system or made available to other companies. The clinical products developed for MGB Health Plan will be a central part of the future revenue plan for them.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Develop Strategy for Value-Based Care

Provide direction to other employees who perform background research, current state assessment, analytics, and clinical development activities around new product solutions, business opportunities, and partnerships,

Define needs for and review market research and competitive intelligence to understand markets and opportunities; define scope of services and value proposition

Shape and manage PHM’s understanding of the healthcare market for strategic threats, insights and opportunities

Perform complex business analysis, including financial, operational, and human capital analysis, around new strategies, clinical businesses and opportunities, and partnerships; form the analysis into actionable recommendations and plans

Lead the development of business cases and financial plans, engaging and aligning business leaders throughout the process

Lead or help a new business owner to lead setting up, launching and managing a new line of business, including building governance, organizational design, program management ownership, and financial structure

Lead due diligence on potential partnerships

Lead projects (such as business line strategy, new operating model, new product), planning and decision making (such as investment trade-offs/prioritization, organizational design, customer targeting), working with leaders across the organization to advise on and help implement strategic plans and new business opportunities

Select, direct, and manage external consultants to pursue new strategies, opportunities and partnerships, which also includes developing statement of work

Frame and Develop Financial Analytics and Modeling

Develop value-based care analysis and assess impact to Mass General Brigham as a system

Develop key business questions to ensure data requested and analyses conducted answer the critical questions (such as impact on contract performance, quality and equity incentives, etc.)

Gain and maintain knowledge of internal and external data sources, including enterprise data warehouse and financial databases

Collaborate with stakeholders to develop interactive dashboards and scenario modeling using claims-based, clinical, and other types of data; document and communicate assumptions for models

Develop build vs. buy and partnership analyses, P&L modeling and return on investment calculations

Develop models that forecast performance on total medical expense trend and quality measures that are part of risk contracts

Develop frameworks and approach for performance management and define KPIs

Service Initiatives Management and Content Development

Use critical thinking skills and high emotional IQ to independently manage high-priority, complex, system-wide initiatives that support MGB strategic priorities on a system-level

Translate leadership vision into actionable initiatives with clear scope, goals and objectives, involving all relevant stakeholders to set achievable timelines with appropriate interim milestones to mark progress

Take the product development approach to design the most appropriate process to effectively engage subject matter experts, leadership, and operations stakeholders in future state service design (define, design, implement, launch)

Develop and manage process for change management and stakeholder engagement

Develop a detailed project plan to monitor and track progress; manage changes to project scope and schedule; identify, track, and develop mitigation plans for risks; reports and escalates as needed

Lead multiple projects simultaneously that each involve multiple team members representing several operational and/or clinical areas across MGB

Build out documentation of product development processes, templates, training materials, and SOPs, etc.

Foster Relationships with Customers and Stakeholders

Prepare concise, creative, professional summaries of analyses and plans for members of Senior Leadership and others, as appropriate

Effectively present findings to all levels of staff, targeting the presentation towards the knowledge level and needs of the audience

Communicate project plans, project objectives and milestones, implementation plans to all stakeholders and other relevant parties

Develop and foster effective relationships and collaborate with leaders and stakeholders across the system and with external partners and organizations

Become a key strategic partner

Coordinate with other leaders to understand market threats, insights and opportunities

WORKING CONDITIONS:

Split of office and remote working setting

Job responsibilities include heavy computer work and occasional work outside of regular business hours.

Diversity Statement

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Master’s degree in business administration, public health, or related field

Minimum 7+ years of experience in consulting, strategic planning, product development, or related field

Business plan development and execution experience, including a strong understanding of operational and human capital considerations

Strong financial acumen

Strong project management and organizational skills

Advanced Microsoft Office Suite experience with strong skills in Excel and PowerPoint

Preferred:

Financial modeling experience

Experience successfully leading product development and design projects

Health care experience

Comfort with Agile approach to project management or similar methodology preferred

Experience with collaboration tools like Mural, Miro, etc.

SKILLS/ABILITIES/COMPETENCIES:

Superior analytic and problem-solving skills with a high competency in data integrity and analytic accuracy

Solid project management skills: accountability for framing the project plan, developing an analytical approach, and overseeing project implementation and completion; ability to provide direction to team members, other staff and associates

Ability to thrive and lead in a highly matrixed, collaborative, team-oriented environment

Ability to build consensus through negotiation and diplomacy and get work done through others

Comfortable interacting with senior leaders and facilitating teams of clinical leaders and senior managers

Strong communication and collaboration skills

Flexible and adaptable within a complex, multi-site environment with changing requirements

Strong listener and team player

SUPERVISORY RESPONSIBILITY:

4-6 direct reports

FISCAL RESPONSIBILITY:

No direct budget oversight responsibility

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.