Now Hiring - Pollard Banknote Limited - Account Coordinator in Baltimore, MD

Full description of the position

Why Choose Us

Pollard Banknote is a world class lottery partner, providing high quality instant ticket products, licensed games, strategic marketing and management services for both the traditional instant games and the emerging web, mobile, and social channels. Established in 1907, Pollard Banknote is owned approximately 67.6% by the Pollard family and 32.4% by public shareholders, and is publicly traded on the TSX (PBL). For more information, please visit our website at [please apply online] Coordinator

The Opportunity:

We are looking for an enthusiastic, detail-oriented professional to join our Sales & Marketing Team. In this role, you will assist in providing administrative support to several established Lottery accounts, and act as a liaison between assigned clients and internal work groups, to ensure exceptional service and product quality from initial ticket concept through to delivery. If you are interested in playing this important role to a growing sales department, this opportunity is for you.

What You’ll Do:

• Partner with the internal account team and assist in supporting several clients and projects.
• Prepare customer specifications for lottery tickets and obtain appropriate approvals from the clients.
• Track and maintain orders and paperwork, ensuring accurate and timely delivery of products.
• Participate in strategic planning and development alongside internal teams through the creation of new ticket artwork and other specific lottery documentation.
• Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internally and externally, relative to assigned accounts.
• Liaise and collaborate with internal work groups to troubleshoot any issues that may arise, and to meet customers’ delivery requirements.
• Other duties as assigned.

Who You Are:

• A self-starter with outstanding verbal, written and interpersonal communication skills.
• A highly motivated individual who thrives in a fast-paced deadline-driven environment.
• A go-getter who dives in, takes the initiative and is skilled in balancing client needs and expectations.
• Detail-oriented with the strong ability to work with cross-functional teams.
• A quick study with the ability to adapt to evolving business needs.
• An effective team player who is energetic and passionate about our brand and company.

What You’ll Need:

• A minimum of 1-2 years Customer Service experience
• Outstanding written and verbal communication skills
• Demonstrated ability to handle multiple projects and details simultaneously and operate with flexibility in the presence of shifting priorities and deadlines.
• Highly proficient in the Microsoft Office Suite; Word, Excel, Outlook, PowerPoint

Consistent with Pollard Banknote’s security requirements, any and all offers of employment will be extended with the requirement for satisfactory responses from the candidate’s references and the requirement that the candidate successfully completes a Criminal Record Check before commencement of employment. Evidence of a criminal record or unsatisfactory responses from references will cancel the offer of employment.

Pollard (U.S.) Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• Referral program

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Baltimore, MD: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person