Now Hiring - NICE Actimize - Client Success Manager (AtlasRTX, a NICE Company) in Park City, UT

*****This is not a remote position. Our team works full-time, on-site in our Park City office.*****

Job Title: Client Success Manager / Technical Account Manager
Location: Park City, UT

Company Overview

Based in the beautiful mountains of Park City, Utah, AtlasRTX (a NICE company) is revolutionizing how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. AtlasRTX helps identify key opportunities, leveraging our technology, to reach customers more efficiently and effectively.

Why AtlasRTX?

AtlasRTX is passionate about creating a diverse environment. We encourage applications from candidates of every race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status.

We are proud of our co-founder team culture that prioritizes inclusion, kindness, and achievement. We give deserving people a chance to make a difference, and invest in growing them personally & professionally. Our culture is our advantage. #CoFounderCulture.

Job Summary

Join our founding team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences.

The Client Success Director will design, manage, and provide day-to-day support of state-of-the-art, real-time experience and conversational marketing programs powered by AtlasRTX's artificial intelligence platform. As a member of our Client Delivery & Delight team, you'll work closely with our clients and our engineering teams.

Responsibilities

• Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives
• Responsible for building and delivering C-Level executive presentations
• Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics
• Provide day-to-day support to clients
• Turn clients into champions
• Identify and pursue expansion opportunities
• Meet or exceed KPIs including net revenue retention

Qualifications

• 5+ years of experience
• Strong communication skills
• Expertise in problem-solving
• Experience working with Power BI, Tableau and SQL is highly preferred

Bonus Skills

• Existing SaaS, product management, and/or AI experience
• Knowledge and experience in digital marketing