Now Hiring - Manager, Inbound Customer Service and Sales in Chattanooga, TN

HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last three years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing global team that’s collectively working to make home repairs and improvements easy. From our businesses in the U.S. and Canada, to those in the U.K., Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world's largest, most trusted provider of home repairs and improvements. Our ambition is to do every job, in every home.

Position Overview:

The Manager, Inbound Sales and Service, reports to the Director, Inbound Sales and Service and is responsible for daily operations of the Inbound Sales and Service Department. This includes, but is not limited to: Call Center metrics, employee management, vendor management, projects, complaints, employee training, training material, scheduling and other duties as assigned.

Responsibilities:

• Manage daily activities of the Inbound Sales and Service team as assigned by the Director.
• Work with the Director to support Supervisors to meet daily, weekly, and monthly corporate and partner goals.
• Assist the Vendor Manager with managing the performance of any third party call centers who handle calls for Inbound Sales and Service.
• Manage other vendor relationships which interact directly with Inbound Sales and Service.
• Provide leadership on projects assigned.
• Represent the organization in various meetings with the client and management team. Ensures that the actions of the group are met and are in line with client goals.
• Ad hoc projects.
• Other Duties as assigned.

Job Requirements:

• 3+ years of call center leadership experience required
• College degree preferred
• Demonstrated success in leading team performance
• Excellent communication skills (verbal and written) and ability to overcome objections
• Good interpersonal, influencing and team building skills
• Strong time management and organizational skills
• Proficient with computer applications including Word, Excel, Outlook and PowerPoint
• Ability to prioritize deliverables and meet deadlines in a fast-paced environment
• Schedule flexibility

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Extremely competitive benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $75,628.00- $97,900

HomeServe USA is an equal opportunity employer.