Now Hiring - Account Manager-Brokerage in Chattanooga, TN

About the Position

The Account Manager – Brokerage will focus on managing and growing Kenco’s customer base by providing best in class transportation services through the management of customer shipping operations and customer relations. As an Account Manager you will develop your individual portfolio of accounts through research, cold calling and prospecting while becoming consultative in providing logistics solutions based on individual customer needs Accounts are maintained and grown through, high touch customer service, technology tools and daily communication with customers while upholding Kenco’s Guiding Principles.

Functions

• Develop and manage a portfolio of diverse customer accounts with a focus on promoting growth, achieving margin objectives and key performance indicators. This involves interviewing customers at length to learn about their shipping function, their needs, strengths and their weaknesses to ensure they can manage to customer expectations.
• Lead the negotiation of pricing and other commercial terms between carriers and customers with limited supervision.
• Make decisions to ensure that customer service is protected.
• Actively pursue new business by contacting new and existing clients through multiple mediums (i.e. cold calling, social media, email, networking, and referrals) that may include interacting with various levels of management.
• Create effective sales strategies for customers inclusive of profitability analyses, equipment and mode considerations and market capacity intel.
• Provide a high level of customer service by interacting with various levels of client and internal leadership, acting as the primary point of contact throughout the life cycle of the business engagement (i.e. Sales negotiation to delivery), ensuring effective problem resolution.
• Prepare custom reports and analysis outlining client/carrier performance, to include customer reports to each customer on their shipping operations, tied to customer specific goals
• Meet and present to current and potential clients, in include senior level (C-suite) executives on Kenco’s capabilities.
• Delivers clear, honest, and proactive communication to customers and carriers
• Constantly evaluates processes and sale approach for areas of improvement and efficiency to streamline the sales process, enhance relationships and grow business margins.

Qualifications

• High School diploma or equivalent degree required; Bachelor’s Degree preferred

• 1-2 years of experience in sales or account management is preferred, but not required
• Effective problem solver and decision maker with a strong capability to assess workload and prioritize tasks.
• Self-motivated with an eye for detail and ability to work in a fast-paced changing environment.
• High-touch customer service mindset and ability to provide clear, honest and proactive communication.
• Proficient in transportation/brokerage software, preferably Mercury Gate.

• Proficient in Microsoft Office applications (Outlook, Excel, Power Point, etc.)

Competencies

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

• Decision Quality - Making good and timely decisions that keep the organization moving forward.

• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.