Now Hiring - Harris County, Texas - Government And Public Administration Constituent Relationship Manager in Houston, TX

Government And Public Administration Constituent Relationship Manager in Houston, TX

Harris County, Texas

Base Salary Yes (amount not posted)

Total Comp: NA

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Qualifications Years In Sales

Industry: Government and Public Administration

Benefits:

yes

Customer Size: all

Car Allowance: no

Sales Cycle: Short

Travel: none

Years Selling in Industry:

Education:

They Sell Municipal Agencies

To Whom Government & Public Administration

Location:

Houston, TX

3.5

Full description of the position

Position Description

PRECINCT ONE MISSION:

Precinct One’s mission is that we are committed to become a national model for delivering responsive public service utilizing inclusive, innovative, and collaborative approaches to improve the quality of life, advance equality of opportunity and promote the fair treatment of all people in Harris County.

POSITION DESCRIPTION:

What you will do at Precinct One

The selected candidate will manage the County's and Precinct's System of Record (CRM) and associated programs, including software applications, for constituent response, within the Development & Infrastructure Division (the division primarily responsible for development, operations, and maintenance of the Precinct’s parks, roads, and bridge infrastructure), and adhere to the Precinct's protocol for successful completion of constituent requests for service. This can involve receiving, logging, responding to, and managing requests for service and directing Precinct work activities, including ensuring efficient operations, and quality work measures, and helping comply with relevant industry, Precinct, and County safety standards, policies, and procedures. Communicate constituent concerns in a concise and consistent manner that can be universally understood by Precinct personnel.

You will provide leadership in scheduling work assignments while tracking and predicting work progress, analyzing, and reporting data to provide relevant information, and producing greater efficiencies, to help produce satisfactory results for the Division. Support constituent and community engagement efforts by always providing excellent customer service in a positive and welcoming manner. Assists Precinct and Division leadership with the development, implementation, and management of programs, plans, software applications, and scheduling of daily, weekly, and monthly road & bridge maintenance and operations using both in-house and contracted forces. Provide daily support to the Road & Bridge staff.

You will also use and interpret data, conduct investigations, identify problems with data, resolve issues, or provide resolutions. Utilize a combination of system reports to present data in a meaningful (infographics, charts, and graphs) and readily accessible format for managers and staff to produce efficiencies and aid in the development of annual operations & maintenance, and capital budgets.

Harris County is an Equal Opportunity Employer
[please apply online] If you need special services or accommodations, please call (713) [please apply online] or email [please apply online].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

What you will bring to the Precinct:

Education:

High School degree or equivalent

Experience:

Three (3) years of relevant road & bridge experience
One (1) year of CRM or other relevant County software programs experience (i.e., eBuilder)

Licensure:

Valid Texas State Driver's License

Knowledge, Skills, and Abilities:

Proficiency in Microsoft software applications which could include Outlook, Word, Excel, PowerPoint, and Share Point
Knowledge of database development and management.
Knowledge of Road & Bridge infrastructure maintenance practices.
Skilled communicator both verbally and written, sometimes under stressful conditions with constituent complaints.
Ability to work independently and as part of a team.
Ability to solve complex problems.
Ability to lead the Precinct's adoption of new software applications.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Experience:

Prior government, municipal/county public works experience preferred

Language:

Fully bilingual in Spanish

General Information

What you get in return

You will be surrounded by coworkers who bring their best to work each day. Passionate people that want to make a difference in the communities Precinct One serves along with Harris County as a whole.

Harris County employees receive a competitive salary plus medical, dental, and vision insurance at no cost to the employee after the first two months of full-time continued employment. Vacation, sick time, and floating holidays allow our employees to recharge and balance work and personal time. Mandatory participation in our retirement program allows employees to save for retirement. Various other benefits and discounts lead to the satisfaction and engagement of our employees.

About Precinct One

There are four precincts in Harris County. The four elected commissioners, along with an elected county judge, serve as members of Harris County Commissioners Court, the administrative head of the county’s government.

With approximately 1.1 million residents, Harris County Precinct One is a diverse, urban precinct that covers 363 square miles. Precinct One’s multi-racial, multi-ethnic population is roughly 39 percent African American, 37 percent Latino, 18 percent Anglo, 5 percent Asian and 1 percent other.

Precinct One stretches south to Brazoria County and reaches into eastern and northern sections of Harris County. The Precinct’s territory includes a large section of Downtown Houston, including the Downtown Harris County Courthouse Complex, Toyota Center, Minute Maid Park and the Shell Energy Stadium. Other notable landmarks include the 263-acre NRG Park Complex and the renowned Texas Medical Center. The Precinct is also the higher educational home to Houston Community College, Rice University, Texas Southern University, the University of Houston and the University of St. Thomas. Precinct One manages more than 20 parks, 11 community centers, numerous hike-and-bike trails, three maintenance service centers and several area offices, all of which provide an array of services to Precinct One residents.

Physical Requirements:

This is a physically active position that may require exerting more than 50 pounds of force occasionally, and/or in excess of 25 pounds of force constantly to move objects.

Work Environment:

This job operates in both indoor and outdoor environments.
Exposure to various weather conditions, temperature variations, and loud noises may be encountered.

How to apply

If this job sounds interesting, you meet the required qualifications and you can see yourself working for Precinct One in our Development & Infrastructure Division, we invite you to apply.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

Medical
Dental
Vision
Wellness
Life Insurance
Long-term disability
Employee Assistance Program
10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
10 county holidays plus one (1) floating holiday
Professional development opportunities
Dependent Care Reimbursement Plan
Healthcare Reimbursement Account
457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

Retirement pension (TCDRS)
- Flexible schedules (varies by department)
  - Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:

[please apply online]

Harris County, Texas

Company Size
10000+ Employees

Founded
1836

They Sell
Municipal Agencies

To Whom
Government & Public Administration

Website
www.harriscountytx.gov

Revenue
Less than $1 million (USD)

Harris County, Texas is currently hiring for 1 sales position

Harris County, Texas has openings in: TX

The average salary at Harris County, Texas is:

1 Yes (amount not posted)

Harris County, Texas

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Harris County, Texas

Harris County, Texas is currently hiring for 1 sales position

Harris County, Texas has openings in: TX

The average salary at Harris County, Texas is:

1 Yes (amount not posted)