Now Hiring - Lowe's Home Improvement - Retail Sales BDC Support Supervisor in North Little Rock, AR

What You Will Do
The BDC Support Supervisor is the subject matter expert and is directly responsible for monitoring and supporting the inventory controls of the Bulk Distribution Center. Bulk Distribution centers supply bulk/appliance items for Lowe’s stores and customer special order Delivery Terminals. The Supervisor is the primary point of contact for BDC/Lowe’s leadership and is responsible for monitoring and mentoring the BDC Support Specialist admin associates. The Supervisor is responsible for inventory control, quality assurance, resolving emergent issues, special projects and relationship management of the third-party logistics operated Bulk Distribution Center. The Supervisor is responsible for resolving store claims, reconciling weekly inventory adjustment reporting, influencing a strong safety culture, organizing damage reduction initiatives, execution and management of Pro Orders, researching customer service inquiries, as well as assisting with the organization, execution and reconciliation of the BDC annual inventory.

Key Responsibilities:

• Daily debrief with BDC support specialists for status updates. Review voicemails, emails and resolve all emergent issues. Review BDC daily reporting and BDC Daily Operational Stats to determine appropriate level of action.
• Monitor the inventory snapshot daily and research and resolve discrepancies.
• Key and verify store claim, damage, and inventory adjustments as necessary.
• Research, request, and verify inbound receiving adjustments & claims.
• Review the Shrink Account Report & Weekly Shrink Account Balance and conduct appropriate research.
• Research Customer Special Order Sales performance issues with 3PL operations/ BDC support and provide feedback to Lowe’s corporate BDC leadership team.
• Demonstrate excellent customer service: Handle escalated inquiries from the 3PL BDC leadership team. Respond to store leadership concerns on delayed customer special orders. Assist corporate BDC team on inquiries, projects, or initiatives. Handle store and BDC phone calls as necessary.
• Drive damage reduction: Review the damage feedback from the BDC/Stores. Monitor scratch & dent damage classification to ensure maximum return on impacted inventor.
• Send correspondence for weekly reporting and collaborate with business partners: Corporate Inventory departments, Transportation teams, 3PL BDC leadership, and BDC Ops Manager on any exceptions.
• Work collaboratively to support Pro Customer Order Management and provide weekly follow-up and communication on open orders.
• Conduct weekly Inventory discrepancy workshops with BDC Support Specialist. Hold bi-weekly inventory call with BDC Operations Managers.
• Facilitate weekly calls with 3PL BDC senior leadership to review key areas of opportunity.
• Provide direct feedback on all opportunities to 3PL BDC leadership team.
• Continuous partnership with 3PL BDC leadership on BDC network development, special projects, and pilots.
• Review adherence to CTPAT (Supply Chain Import Compliance) rules and process any exceptions timely.
• Monitor 3PL property & building maintenance requests and escalate if necessary.
• Execute system testing for the on-boarding of new XDT (Crossdock Delivery Terminal)
• Assist BDCs with preparing for physical inventories. Coordinate all inventory procedures, reconcile post inventory results with corporate accounting.
• Create annual BDC Support Action Plan with partnership of BDC Operations leadership.
• Build partnership with stores and coordinate store visits with BDC Operations leadership.

What you Need to Succeed

Minimum Qualifications

• High School Diploma or GED and 4 years of relevant experience

Preferred Qualifications

• Bachelor’s Degree and 3 years of relevant experience

EEO Statement