Now Hiring - Retail Sales Service/Internet Retention Manager in Riverside, CA

JOB DESCRIPTION

Walters Audi (Audi Riverside) is looking for a full-time professional who is retention and web marketing-savvy. We are an award-winning, Audi dealer and our unanimous goal is to provide the best customer service possible in sales and service. This is a career opportunity for someone who is outgoing, possess time-management skills and is self-motivated. This position will be responsible for contacting previous customers through multiple systems.

Working in an office environment, you will act as an essential communications link between the customer and the dealership. In this position, we need you to be friendly, articulate, enthusiastic, and a self-motivated team player. Our dealership offers an enjoyable, professional work environment, competitive pay, generous benefits and more.

Job Responsibilities for our Service Retention/Internet Manager:

Reviewing data to start a conversation with previous customers about upgrade options

Reviewing service appointments and open a conversation with service customers about upgrade options

Creating, monitoring and maximizing effective e-commerce related initiatives

Communicate effectively with General Manager/Sales Manager, and other department employees

Assist in creating campaigns to develop new customers

Placing phone calls to current customers and new service opportunities

Identify the customer’s needs and schedule appointments

Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.

Has thorough knowledge of all dealership products and services.

Satisfies the transportation needs of Internet-generated customers.

Sells/leases and delivers a minimum required units per month.

Maintains an ongoing customer database to capture repeat business.

Knows and understands the federal, state and local laws that govern retail automobile sales.

Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.

Keeps abreast of new products, features, accessories etc., and their benefits to customers.

Attends product and sales training as requested by sales manager.

Schedules first service appointment.

Attends sales meetings.

Maintain professional appearance.

Directs customers to product information resources, including those available on the Internet.

Assists customers in selecting vehicles.

Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.

Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.

Handles all Internet sales inquiries personally.

Job Requirements for our Service Retention/Internet Manager:

• Must have Automotive Sales/Internet Experience (3+ year preferred)
• Finance Experience a plus
• Dependable and reliable
• Strong leadership, organization and time management skills
• Excellent interpersonal, written and verbal communication skills
• Ability to meet or exceed performance targets set by management