Now Hiring - AutoNation - Service Appointment Center / Call Center / BDC in Las Vegas, NV

Service Appointment Coordinator/ BDC Call Center

AutoNation Nissan Las Vegas - Service Appointment Center

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  Must be available to work full-time hours, including some holidays
• Shifts are between: Monday- Friday Monday - Friday shifts to 7am - 4pm, 8am - 5pm, 8:30am - 5:30pm, 9am - 6pm, and 10am - 7pm, Saturday 8am-5pm, 8:30am-5:30pm, and 9am-6pm
• Bilingual English/Spanish preferred
• Call center experience preferred
• Sales experience is a plus, but not required

• Drive business for AutoNation by delivering a peerless customer experience by answer incoming Service calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments efficiently and effectively.
• Responsible for obtaining customer data prior to arrival to ensure a seamless customer experience upon arrival.
• Verify recall information using the specific manufacturer’s warranty website and creating reservations accordingly.
• Perform Outbound Tasks such as appointment reminders, no-show follow ups, etc. as assigned by Management Team.
• Provide exceptional customer service by treating guests with courtesy and respect.
• Maintain Key Performance Indicator performance according to set performance standards.
• Other duties may be assigned.

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Strong computer skills, with the ability to manage multiple applications at once
• Strong organizational and multi-tasking skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

• Full-Time

• $17.00 per hour

• Medical, Dental and Vision Insurance
• Short and Long Term Disability Coverage
• Company Paid Life and Cancer Insurance
• Flexible Spending Account
• Employee Assistance Program
• 401(k) w/ Company Match
• Paid Time Off After 6-months of employment
• Professional Development and Career Advancement Opportunities
• Associate Discount Program
• Employee Referral Bonuses (certain positions)