Now Hiring - Retail Sales Business Development Representative (BDC Sales) in Columbia, TN

Summary: Primarily responsible for lead generation activities in support of the company’s sales and service goals.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Answer all incoming leads according to a pre-set script and schedule a sales appointment.
• Log all customer comments into Dealership Management System
• Schedule follow-up contact if no appointment is made in Dealership Management System
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule “no-show” customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Work closely with Sales Team to meet customer needs.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Columbia, TN 38401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• BDC or Call Center: 1 year (Required)

Work Location: Hybrid remote in Columbia, TN 38401