Now Hiring - Keller Williams Greater Boston - Professional Services Agent Services Coordinator (Newton-Framingham) in Framingham, MA

Full description of the position

About Us

Our family of three brokerages is New England's flagship Keller Williams group. We transact over $1.7 BILLION in annual sales with over 2,000 units sold, and provide unparalleled training and support. From solo agents just getting started to expansion teams covering multiple states, we provide systems and solutions to support and grow your business. We are always on the lookout for new agents and the top talent who supports them!

About Role

We're growing and looking for an Agent Service Coordinator to join our team! The ideal candidate will have excellent organizational and communication skills, as well as a strong understanding of customer service. The Agent Service Coordinator will be responsible for scheduling appointments, managing inbound consumer and agent inquiries (phone, mail, email), and ensuring that all requests are handled in a timely and efficient manner. This position requires an individual who is detail-oriented and able to work independently with minimal supervision.

Responsibilities Include:

• Coordinating agent services tasks for leadership and agents
• Provide information and resources to agents needing help
• Assist leadership in coordinating activities, events, and classes
• Maintain accurate records for various office workflows
• Support Director of Operations in maintaining a consistent level of day-to-day workflow, maintenance of facilities, and general office operations

Examples of Daily/Weekly Activities:

• Manage/Route mail and deliveries
• Manage/Route incoming calls and emails to agents or staff
• Maintain the appearance of office
• Stock kitchen and office supplies
• Running weekly agent brochures as requested
• Assist and support Team Leader with recruiting activities
• Assist Market Center Administrator with reporting/workflow
• Assist Market Center Administrator with Agent onboarding
• Meeting with agents who need guidance or training on our proprietary CRM or workflow
• Prepare training room technology for classes, events, and team meetings
• Weekly check-ins with Director of Operations and Agents Services in other offices

This is a terrific opportunity for someone with little or no real estate experience but with a passion for office and business administration, and for creating and maintaining an environment of positivity, excellence, and achievement within the office. We will provide plenty of initial and ongoing training. This is a nimble, fun, and energetic office growing our agent count, and pride ourselves on calling each other our KW Family!

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Framingham, MA 01701: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person