Now Hiring - Telecommunications Expert, Outbound Telesales in Louisville, KY

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

• Make high volume of daily outbound calls to various hot, warm, and cold prospect leads assigned from marketing lead initiatives and campaigns. Daily customer communication and follow-ups using various tools to complete outbound/inbound phone calls, emails, online meetings/appointments.

• Perform research to understand customer’s unique needs to select appropriate product/service information messaging, effectively meeting the needs of individual business customers. Use product knowledge to showcase products and solutions, building quotes for business customers. Utilize quote builder and salesforce to build sales quotes based on meetings/sales conversations with customer.

• Partner daily with Business Verification and Credit Underwriting teams to verify and validate all new logo business customers.

• Carefully follow the outreach sequences and lead management processes in Salesforce to qualify leads before outbound calling. This includes researching the business through various resources to prevent fraud and protect the company.

• Continually understand and stay up to date on ALL T-Mobile products, plans and promotions pricing.

• Provide follow up care to customers who have issues or concerns with their bill, device, or service. Work with BTS, BSS, and Care to support business customers.

• High School Diploma/GED (Required)

• Associate's Degree Business, Marketing, Communication or related subject (Preferred)

• Less than 2 years Outbound Call Center environment (Required)

• Less than 2 years Business customer service, sales, or retention (Required)

• Less than 2 years Commission pay based environment (Preferred)

• Organization Individual should be able to demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy. Task management ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required)

• Communication • Ability to learn and follow processes thoroughly • Ability to work cooperatively and collaboratively with all levels of employees and management • A mature, self-motivated person with a positive, professional attitude • High capacity to operate effectively in a new role (Required)

• Customer Relationship Management (CRM) [please apply online] Outreach, Gong, Authentic ID, Slack, Webex, Outlook, LinkedIn, Zoominfo, DASH, Google, Dialpad (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! [please apply online]
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [please apply online] or calling 1-844-[please apply online]. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.