Now Hiring - Telecommunications Partner Account Manager in Papillion, NE

Avid is a business cloud-based phone, internet, cyber security, and network design company. Avid was founded in Kansas City, MO, in 2005 and began servicing customers with 24/7 live, local, and free customer support in 2006. Since then, they have helped thousands of small businesses make the switch to a VoIP phone system while being a trusted partner for support. AVID provides superior technology and promises exceptional customer service. In 2022, ALLO acquired Avid Communications. ALLO and Avid are excited to grow and expand their business market shares through ALLO’s Fiber Network and Avid’s advanced business product expertise, while continuing to provide an Honest, Local, Exceptional, and Hassle-Free customer experience.

The Agent Manager is self-motivated and highly detail oriented. This person will be responsible for building strong relationships within the Channel and tech vendors. They will identify areas of opportunity to drive new business initiatives and support existing ones. The Agent Manager will manage Avid current customers and execute new customers that are located within Avid (ALLO Business Solutions) markets. The Agent Manager will report to Avid’s Senior Agent Manager. It will be very important that the Agent manager is meeting new sales goals and maintaining their customer base.

• Manage customer expectations and drive satisfaction through consistent follow up, documentation, and relationship building.
• Manages deliverables, understands account requirements, and drafts proposals.
• Tracks of key account metrics
• Communicates account progress to management. Work with the internal team to ensure seamless execution and onboarding of new business.
• Take initiatives in identifying growth opportunities
• Direct, monitor and lead the development of sales strategies, projects, and budget in line with corporate strategy.
• Keep abreast with market trends and monitor competitors’ activities.
• Oversee and monitor contracts for all the products/services within Avid (ALLO Business Solutions) markets.
• Develop and maintain appropriate relationships with key contacts within the business organizations to promote Avid (Allo Business Solutions) product offerings and identify new leads.
• Actively engage in building strong relationships with key business partners to bring into Avid (Allog Business Solutions) Channel Program
• Ensure customer satisfaction.
• Attain sales targets across the region, and control departmental expenditure within agreed budgets.
• Meet and maintain sales targets based on compensation plan. Develop prospects through relationships with agents, and building strong relationships with business professionals.
• Train customers how to use our products and services.
• Attend community networking events to meet business professionals.

• Bachelor’s degree in Business Administration, Computer Science, IT or engineering is preferred
• Additional professional qualifications will be an advantage

• 2+ years of working experience in Business Sales or working experience with the Channel/Agents
• Telecom/ISP/Networking experience is preferred

• Core: Creativity & Innovation, Work Ethics & Values, Teamwork, Achieving Excellence, Customer Focus
• Leadership: Strategic Thinking, Coaching & Mentoring, Delegation, Managing People, Leading & Managing Change
• Professional: Analytical Thinking, Business Insight, Negotiation & Persuasion, Organizational Awareness, Relationship Building
• Technical: Application Knowledge, Metrics / Management Reporting, Policies & Procedures, Contract Management, Business Sales

• Remain upright on your feet for an extended period
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Possess a valid driver's license
• Travel Requirement: 25%

• Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.