Now Hiring - Great Lakes Rubber & Supply - Manufacturing Account Specialist/Customer Service in Milwaukee, WI

Full description of the position

Great Lakes Industrial (GLI) is a family-owned industrial solutions provider for equipment manufacturers and repair operators globally. We manufacture, distribute, and provide software solutions for warehouse and production lines with a focus on sealing products including rubber, plastics, adhesives, packaging, and metals. We have been in business for almost 70 years and are in our third generation of private family leadership. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and at the heart of connection is inclusion.

You belong here.

• Make an impact: Working at the speed of social, we create value for our customers by delivering solutions that power relationships at scale. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.
• Learn and grow: We’re committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

Account Specialist / Customer Service Opportunity:

The Account Specialist is an integral position, as it connects our vendors to our customers and our outside reps to the warehouse. The position involves customer service, account management, procurement, and inside sales. We expect our Account Specialists to be responsive, personable, communicative, and collaborative. As the specialists grow, they will develop long-standing relationships with our customers, vendors, management team, warehouse employees and outside reps as well as become an expert in a variety of different product lines GLI offers.

ESSENTIAL FUNCTIONS

• Interact daily with customers and suppliers to answer questions, give out information and pricing, and expedite parts
• Develop relationships with new and existing vendors to help with procurement and product offering
• Develop a deep understanding of our product offering and be able to creatively determine the best product to offer our customers
• Resolve customer complaints on technical, quality, billing, and delivery issues
• Implement GLIs procurement and pricing strategy to new and existing customers to increase profitability
• Assist with warehouse operations processes including receiving, order pulling, production, and shipping.
• Improve GLIs procurement behavior to help with inventory control

POSITION QUALIFICATIONS

Competencies:

An Account Specialist must have passion for creating a remarkable customer experience, while identifying opportunities to create cost effective solutions for GLI and our customers. He/she must be able to multi-task and be able to change gears quickly and effectively. As GLI is looking to advance and grow, the specialist also must be able to adapt to new requirements and see change as a challenge as a growth opportunity and not a requirement.

Skills & Abilities:

• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts
• Must have basic understanding of customer service operations, supply chain, and sourcing
• Detail oriented with demonstrated organizational and multitasking skills a must
• Team player who is assertive, goal-oriented, positive and self-motivated
• High level of Integrity
• Ability to rapidly build knowledge of ours and our suppliers product lines
• Understand and use basic selling techniques: opening, probing, presentation, over-coming objections

Education: Associates Degree required, Bachelor’s preferred

Experience: 2-5 Years of Customer Service, Procurement, or Sales experience

Computer Skills: Excellent PC computer skills – MS Word, Office and advanced skills in Excel

Certificates & Licenses: In order to satisfy proper product knowledge requirements he/she must complete all vender training programs as needed. Driver's License required for those interested in following a sales representative path.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Milwaukee, WI 53209: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Anything else you would like us to know?

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person