Now Hiring - Zander Insurance Group - Personal Lines Account Manager in Nashville, TN

Full description of the position

Zander Insurance is growing and seeking a highly reliable, adaptable and dedicated Licensed Account Manager.

Our account managers play a vital role in the satisfaction of our clients, guiding them through the insurance process, listening to them, and addressing their needs. They demonstrate knowledge and compassion and thrive in a fast-paced environment, helping clients protect their families. You’ll be doing work you can feel good about as you guide clients through the process of protecting their loved ones. You will also get an outstanding total compensation package in return.

Why Zander?

Right now prospective employees have more choices than ever regarding who they work for, as large companies relocate to (and start up in) middle Tennessee every day. Zander Insurance is a debt-free, family-and-employee-owned agency that put down roots in Nashville nearly 100 years ago – and we think that matters. Our company is invested in the growth and success of our community – we build houses here, support charitable organizations, promote diversity and inclusion, and take pride in protecting families not just in the Midstate but all over the US. We’ve also been earning Dave Ramsey’s endorsement, and his business, for over twenty years! So when you’re comparing how Zander stacks up to the other employers in the area, we hope to make it to the top of your list because, for our organization, 100 years is just the beginning.

What we have to offer:

• Health and dental insurance paid 100% by Zander
• Meaningful work protecting families
• Employee Stock Ownership Plan after one year
• Industry-leading compensation including base salary plus bonuses
• All leads provided (no cold-calling or prospecting)
• 5% dollar-for-dollar matching on your 401(k)
• Generous paid time off
• Growth and leadership opportunities – we promote from within
• And much more!

Your role in protecting families will include:

• Manage an assigned book of business and consistently achieve a 94% renewal rate, and a 95% annual retained client premium
• Guide the client through the renewal process while updating any new information available on the client’s profile.
• Proactively contact Zander Clients on a regular basis via telephone and email to discuss current policy and potential changes at annual review, or as needed based on changes impacting the client
• Contact each client regarding their upcoming renewal.
• Work inbound service requests on behalf of clients not assigned to the CSR or Claims team
• Use carrier websites and the Rating System to shop accounts that are on the Renewal Manager in EPIC.
• Match insurance applications with proper documentation.
• Process applications through the carriers’ website.
• Attach all quotes and renewal Team documentation to the clients online file in EPIC.

Who you are:

With unemployment steadily rising, we want you to know that we welcome candidates from all backgrounds, including the service, tourism, and hospitality industries. If you’re passionate and hard-working, we’ll help you grow as a professional so that you excel here at Zander.

• You have a great attitude and the heart of a teacher
• You thrive in a fast-paced environment
• You are reliable, adaptable, and compassionate
• You have a Property and Casualty license in Tennessee
• You have a typing speed of at least 45wpm
• You have knowledge or Microsoft Office Suite
• You have experience in a high-volume call environment
• You demonstrate experience in the following:
• Managing multiple projects
• Strong written and oral communication skills with excellent analytical skills
• Working in a fast-paced, team-oriented and deadline-oriented environment

ESSENTIAL FUNCTIONS:

These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

· Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;

· The employee is occasionally required to use hands and fingers to operate, handle, and reach;

· Specific vision abilities required by this job include close vision and the ability to adjust focus;

· Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone;

· Communicate effectively via telephone for extended periods of time, up to 7 hours per day;

· Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately;

· Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;

· Sit & stand for extended periods of time up to 7 hours per day;

· Must be able to walk up and down stairs (there are no elevators in the 2-story main office

Building);

· Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;

· The noise level in the work environment is usually moderate to loud.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Nashville, TN 37209: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• P&C license (Required)

Work Location: In person