Now Hiring - Leasing Agent in Burlington, VT

The Leasing Agent is responsible for apartment showings, posting vacant apartments, and completing lease signings with new tenants. He/she will build a trusting relationship with tenants, maintain all needed documentation, provide exceptional customer service and help to support smooth turnovers. This includes photographing apartments, move-in/out logs, maintenance requests and resolving tenant issues when they arise.

Principal Responsibilities:

1. Responsible for day to day of Leasing Agent.

• Maintains visibility and good communications with tenants. Responds to tenant concerns and issues.
• Mediates tenant disputes and enforces compliance with leases and property rules.
• Ensures timely completion of work orders and property maintenance issues.
• Inspects properties and arranges for repairs as needed upon move out
• Helps with rent collections, property fees and pet deposits.

2. Renting vacant apartments

• Works to fill vacant apartments by advertising properties and ensures all postings are up-to-date.
• Provides tours of the property both in person and virtually.
• Assesses potential applications in accordance with anti-discrimination laws.
• Completes lease agreement with new tenants and collects all needed signatures and deposits.
• Verifies auto-pay amounts with the tenants and gets new tenants set up with AppFolio
• Maintains filing of all documentation in the office and information on AppFolio.

3. Performs other general duties:

• Works independently and as part of a team to carry out job duties.
• Communicates in a positive and respectful manner with tenants, co-workers, visitors and potential new tenants.
• Attends company staff meetings.
• Assists Director of Operations with special projects as needed.

Standards of Conduct:

• Demonstrates a commitment to the mission and values of the company.
• Demonstrates respectful and effective communication with co-workers, tenants and vendors.
• Protects the privacy and confidentiality of information related to tenants, staff and general company operations.
• Communicates a positive image about the company to the community.
• Conducts themselves in a safe manner by adhering to all safety practices, rules and standards throughout the work day.
• Demonstrates a commitment to quality and proactively seeks to make improvements to systems and processes.
• Maintains a professional appearance that is appropriate for their position.
• Reports to work on time, completes time card accurately, provides advance notice for time off, and appropriately manages available time off.
• Demonstrates a commitment to integrity in work habits and use of company resources.
• The company's mission and operations require that an employee is prepared to perform duties as assigned that may be outside his/her principal accountabilities.

Minimum Qualifications:

• Must possess a high school diploma. Experience in a Business or related field is preferred. One year of experience managing properties and applicable housing regulations is preferred. Must possess good interpersonal communication skills and be able to relate to a wide variety of people. The ability to respond appropriately to emergency situations and display good decision-making abilities is critical to the success of this position. Must possess good analytical skills and the ability to work with Excel spreadsheets and other software. Must possess a valid driver’s license.

Working Conditions and Physical Demands:

• May require daily travel to various property sites.
• The Leasing Agent may be required to provide on-call coverage as needed.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Application Question(s):

• What are you looking for in terms of pay for this position?

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person