At the Tom James Company, an Assistant supports our office, sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.

We currently have a full-time Office Professional/Sales Assistant opening for 40 hours per week in our Richmond, VA office. The starting rate of pay is $18-$20 per hour (DOE), plus opportunities for bonus. Benefits include a generous PTO (Paid Time Off) policy and a 401(k) plan. We are looking to fill the position immediately.

Core Responsibilities

The Assistant's responsibilities include day-to-day support of their sales team member which includes tasks such as tracking orders, entering sales leads, delivering customer service, and providing day-to-day support for client visits. The assistant also has the privilege of helping to build the Tom James business. The job responsibilities of an assistant at Tom James are:

• Prepares necessary aspects for each day’s client visits
  • Preps clothing to be delivered
  • Locates necessary client information (A/R balances, sales sheet)
  • Updates sales materials regarding fabrics/options
• Coordinates and maintains all client orders/files
• Delivers client communication such as:
  • Setting up appointments
  • Communicating about orders
  • Scheduling deliveries
  • Sending reminders
• Communicates regularly with sales professional and other members of the store team; meets regularly with sales professional for setting goals
• Supports the sales efforts of the sales professional
  • Manages daily calendar
  • Organizes inventory
• Prospects new clients using internet and social media applications
  • Enters referrals into CRM
  • Sends introductory and promotional messages
  • Creates call lists/hot lists
• Delivers exceptional customer service (during interactions such as contacting factories, working with accounting, navigating alterations and/or returns)
• Pursues efficiencies for processes and communication to make the sales process more efficient
• Picks up and delivers client items as needed
• Maintains a professional image to interface with corporate clients
• Order Entry
• Bank Deposits
• Alteration entry, summarization
• Answer phones, emails
• Other administrative duties as assigned

A successful candidate fits the following criteria:

• Confident, independent worker
• Strong communication skills (verbal and written, plus listening skills)
• Excellent organizational skills
• Outstanding time management skills
• Professional customer service skills
• Social media savviness (especially on LinkedIn & Instagram)
• Proficient using multiple forms of technology (Google Drive products, Microsoft products, etc.)
• Possesses basic accounting skills (such as balancing accounts)
• Enjoys being flexible and multitasking
• Motivated to tackle challenges
• Yearns to work in a fast-paced team environment
• Ability to bend and lift up to 20 lbs.
• Two years office-related experience

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