Now Hiring - Retail Sales Director, Sales in Walnut Creek, CA

The Opportunity:

Lumens is looking for someone to take on a transformative role as our Director of Sales. This is an exceptional opportunity to lead and build a world class sales team, working in close partnership with our VP of Sales. In the next few years, we aim to double the size of our team and this person will play a pivotal role in achieving this goal. The individuals reporting directly to this position would consist of sales managers within the business development, sales operations, and consumer sales teams.

Joining our growing and entrepreneurial environment, you’ll have a chance to make a meaningful impact on our sales team’s success, while also becoming the driving force behind our proactive B2B relationship sales approach. As the Director of Sales, this person will continue our journey towards becoming the #1 destination for design in the US. Their expertise and dedication will ensure that all advanced sales strategies are skillfully executed at every level, from sales management to lead to representative. With a focus on onboarding, training, and coaching—the Director of Sales will empower our team to deliver exceptional results and drive our business to new heights.

Responsibilities:

• Execution of quarterly goals across sales department
• Build training and coaching plans for all levels in the sales organization
• Organize sales trainings at the manager and sales team levels to enhance the team’s selling skills, product knowledge, and industry expertise
• Develop and implement long term strategies and best practices to drive the future of B2B customer relationships
• Partner cross-functionally with Business intelligence, Merchandising, Product and Marketing to develop and mature the end-to-end customer journey
• Lead teams through pipeline creation, customer conversion and customer retention
• Drive operational excellence in the day-to-day management of the business including pipeline development, training, certifications, hiring, performance management, collaboration, teamwork, and best practice sharing
• Be the voice and champion of the customer from sales back to the overall business
• Stay updated on industry best practices and sales trends to keep the sales team competitive and informed
• Aid in the hiring, onboarding, and continuous training of new members of the sales organization

Qualifications:

• 7+ years of telephonic sales experience in a B2B environment
• Experience managing large inside sales teams in a call center environment
• Experience in a B2B sales environment is preferred
• Experience in the eCommerce or retail industry and a knowledge or retail trends preferred
• Excellent leadership, communication, interpersonal and customer service skills
• In-depth knowledge of selling strategies and methods, as well as employee motivation techniques
• Strong working knowledge in relationship management and sales operations
• Demonstrated history in developing and implementing sales training programs
• A track record of meeting or exceeding sales targets and driving revenue growth
• High-level proficiency with Microsoft Office and Sales CRM utilization

The Company:

Lumens is Enlightened by Design. We’re excited by design, too. We travel the world to find everything from authentic and iconic pieces, to the latest in contemporary interior décor, all sourced from global design brands, including exclusive pieces you won’t find anywhere else. And we’re always looking for fellow design enthusiasts to join our team.

Lumens.com launched in 2004 with one goal in mind: to be the best place to shop for lighting, fans, furniture, and accessories for people who love modern design. Since then, Lumens has become an established ecommerce pioneer and leader in lighting and mid-market and luxury home goods, offering a best-in-class customer experience with a service team composed of American Lighting Association-certified lighting and design enthusiasts serving trade professional, residential and commercial customers.

Today, Lumens is an innovative company at the forefront of good design, poised for growth with the backing of Design Holding and strategic links to world-renowned design brands Flos, Louis Poulsen, B&B Italia, Maxalto, Menu, by Lassen, Azucena and Arclinea. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company. We are obsessed with our customers, play to win and believe in a great today and even better tomorrow. We are enlightened by design, and the future is bright at Lumens.

Location: Hybrid: Sacramento, CA / Walnut Creek, CA
Compensation: $135,000 - $150,000 base + $30,000 – $50,000 bonus
Benefits: access to health benefits + 401k + 3 weeks annual paid time off