Now Hiring - VMware - Information Technology Strategic Success Manager - Opportunity for Working Remotely Philadelphia, PA in Philadelphia, PA

Strategic Success Manager

The Elevator Pitch: Why will you enjoy this new opportunity?

At VMware Carbon Black, you’ll have the opportunity to make a huge impact while working alongside a global community of passionate people who are leading the way in cutting-edge technology. The Strategic Success Manager (SSM) is responsible for ensuring the overall success of a portfolio of strategic accounts running Carbon Black products. As a senior member of the Sales Customer Success team, the SSM is responsible for driving success and value of the products within the assigned customers and partnering with Field Sales team (Regional Director and Regional Account Manager) for renewal and add-on opportunities. The SSM is adept at developing and nurturing a consultative relationship with CISOs and other key security leaders within a customer organization, as well as building relationships with the “hands on” security personnel.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• As a Strategic Success Manager, you will excel in establishing consultative relationships with key decision-makers in assigned enterprise accounts, elevating executive connections.

• As a Strategic Success Manager, you will showcase your adeptness in strategic thinking and proactive adaptability to meet individual and evolving customer needs, enabling you to consistently drive positive outcomes that align with customer-defined value.

• As a Strategic Success Manager, you will leverage your extensive experience in complicated enterprise software implementations and knowledge of cyber security standards to skillfully set and manage customer expectations.

• As Strategic Success Manager, you will excel in adeptly navigating the unique requirements of both customers and the Carbon Black sales, services, support, product, marketing and engineering teams.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Manage a portfolio of strategic accounts throughout their lifecycle with Carbon Black

• Work with Sales Account Manager to bring in renewals and add-on opportunities

• Build and elevate strategic relationships with CISOs and other key security leaders within your portfolio.

• Perform bi-weekly or monthly strategic alignment reviews with customers to ensure ongoing partnership and enhance engagement.

• Facilitate regular roadmap conversations between customer and product management.

• Set and manage customer expectations while continuing to highlight Carbon Black's distinctive value proposition in the market.

• Work with customer to define value and build outcome driven success plans based on agreed upon objectives.

• Report Carbon Black's management of overall health of customers (technical, organizational, operational and sponsorship)

• Assist Carbon Black marketing by encouraging customers to appear in Carbon Black related marketing materials/events including but not limited to, customer reference calls, whitepapers, magazine quotes/articles, speaking at conferences.

• Partner with Regional Sales Representatives to discover, collaborate and close new and add-on business within your portfolio of accounts.

• Foresee and forecast risk and implement mitigation strategies.

• Travel 25% of the time

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role holds the position of Sr. Manager of Strategic Customer Success and follows a management philosophy rooted in “Servant Leadership.” This approach prioritizes the needs of the team, encourages collaboration, and fosters a unified effort towards reaching common goals. The focus is on working together as one team, supporting each other, and achieving success collectively.

The team is a cohesive and diverse group comprising highly intelligent individuals who not only bring their extensive experience in software, including IT and cybersecurity, but also share a passion for fun and enjoyment. Their backgrounds span a wide range, from technical expertise to interests as diverse as “Buffy the Vampire Slayer,” making for a dynamic and vibrant work environment.

Where is this role located?

Remote: This is a fully remote role that will be focused on accounts within the West territory and time zones.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting [please apply online] Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

Generous Time Off Programs

40 hours of paid time to volunteer in your community

Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

Wellness reimbursement and online fitness and wellbeing group classes

VMware

Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.

At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: [please apply online] We want to hire epic people who enhance our diverse culture – people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: [please apply online] This job requisition is not eligible for employment-based immigration sponsorship by VMware

#LI-HD1

For US based candidates, the annual pay range (OTE for commissioned roles; Salary for other roles) for this position is: $113,000 - $272,000. The actual offer will be based on the role, location, and individual candidate experience. Bonus, commission, and/or equity may be eligible for this position. VMware offers comprehensive benefits including, but not limited to: medical, dental, and vision plans, company paid holidays, paid sick leave, and vacation time. Additional benefits for this position can be found at [please apply online] Your talent advisor can share more about the specific salary range for your preferred location during the hiring process.

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : Services and Consulting
Subcategory: Customer Success
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2023-07-28

VMware’s Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere – whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at [please apply online]
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.