Now Hiring - Hospice Care Consultant in Steubenville, OH

POSITION TITLE: Hospice Care Consultant

REPORTS TO: Access Patient Care Manager

FLSA: Exempt

Position Scope:

The Hospice Care Consultant, under the direction of the Access Patient Care Manger, sells hospice services in a defined market or territory. Sales activities include account identification and development, servicing and growing facility, physician and in some instances home health agency relationships within a defined territory. All sales activities are in accordance with the business plan strategy for the market.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

I. Essential Functions Statement(s)

• Identifies, profiles and calls on key physicians, skilled nursing facilities, rehabilitation facilities, assisted living facilities, home health agencies, and other senior living settings within the assigned territory to open new accounts and promote hospice referrals. o Track and trend referral patterns. o Maintains detailed territory list, prioritizing accounts in accordance with the market/territory sales plan. Maintains detailed territory management systems records as required. o Work with all teams to ensure high level of customer satisfaction. o Handle objections and concerns from referral sources promptly and professionally. o Communicate with physicians, skilled nursing facilities, rehabilitation facilities, assisted living facilities, home health agencies, and other senior living settings in a professional manner. o Utilize creative ideas and strategies to enhance utilization Valley Hospice and Caring

Connections services. o Participates in agency sponsored events as indicated, e.g. volunteer recognition, bereavement activities, fundraising events, community events, e.g. Relay for Life,Alzheimer’s memory walk or other events as requested.

• Assists Marketing Director and Access Patient Care Manager in developing and executing plans to increase utilization of Valley Hospice and Caring Connections services and generate referrals from physician offices and the community. o Utilize a scheduled call rotation to actively engage referral sources, assisting them in identifying patients eligible for hospice or palliative care services, resulting in an expected rate of Valley Hospice and Caring Connections referrals. o Maintain accurate records of prospective and active accounts. o Submit itineraries and weekly call reports in a timely manner. o Meet or exceed monthly goals for referrals.

o Meet minimum call standards through contacts, group in-services and pre-determined community events.

• Collaborates with Marketing Director and Access Patient Care Manager on development and implementation of presentations, handouts and strategies for growth. o Collaborate with Marketing Director and Access Patient Care Manager on content and collateral used in presentations and handouts. o Collaborate with PCM’s to communicate patient issues and challenges experienced with targeted physicians, skilled nursing facilities, rehabilitation facilities, assisted living facilities, home health agencies, and other senior living settings. o Collaborate with Access Patient Care Manager and Caring Connections APN to communicate patient issues and challenges experienced with targeted physicians, skilled nursing facilities, rehabilitation facilities, assisted living facilities, home health agencies, and other senior living settings .
• Represents Valley Hospice at community events, to community and professional organizations. o Attend health fairs and community events as assigned, including some evenings and weekends. o Act as a role model and change agent for staff at Valley Hospice. o Uses agency resources wisely. o Participates in performance improvement activities.
• Uses agency resources wisely.
• Participates in performance improvement activities.

II. Values Ownership/Performance Factors

Teamwork

• Support and encourage my teammates throughout the organization.
• Provide positive, constructive feedback.
• Consistently “manage up” co-workers.
• Celebrate success – look for the good and share it.
• Be a role model.
• Communicate with respect and professionalism to create a safe environment in which open dialogue can take place.

Integrity

• Be reliable, allowing others to place their trust in me.
• Do the right thing even when no one is watching.
• Respect all individuals through acknowledgment, acceptance, and courtesy.
• Walk my talk.
• Refrain from gossip.

Performance

• Be flexible and willing to adapt to change.
• Be knowledgeable about my job responsibilities and the organization.
• Seek self development-Utilize tools that are provided to grow personally and professionally.
• Take responsibility for my actions; be willing to take both credit and critique.

Conduct myself as a professional at all times by performing my job competently and ethically
(i.e, maintaining confidentiality, maintaining boundaries, making eye contact, dressing professionally, using professional demeanor).

• Recognize I am a reflection of Valley Hospice.
• Be on time.
• Set and achieve goals.

Spiritual

• Recognize the spirituality inherent in each individual without judgement
• Be open and respectful to each individual’s spiritual beliefs
• Meet patients and families where they are and don’t project your spiritual beliefs on others
• Be attentive to your own spiritual needs, as you perceive them
• Live your spirituality in acts of compassion and service in the workplace
• Build one another up and encourage your coworkers in times of distress, personal crisis, and spiritual need

Mission Focused

• Recognize the value of each person and accept that value without judgment.
• Be good stewards of time, money and all resources entrusted to me.
• Offer hope, compassion and empathy to coworkers and those we serve.
• Know our mission and apply it to my work every day.

Engagement

• Focus my physical, emotional, and spiritual energy in order to fulfill our mission.
• Take pride and ownership in my performance each day.
• Build professional relationships
• Inspire and Motivate others.
• Consistently ‘manage up’ Valley Hospice.
• Appreciate the efforts of others.
• Support the communities in which I serve.

Supervisor Responsibilities:

None

Education and Work Experience:

Education: Bachelor's Degree (four year college or university), Degree in marketing, public relations or related field preferred required.

Experience: Two to four years related experience

Computer Skills

Proficient skills using a computer are preferred. Ability to be effectively trained to use computer for job related tasks.

PHYSICAL DEMANDS

Physical Demands Lift/Carry
Stand F (Frequently) 10 lbs or less O (Occasionally)
Walk O (Occasionally) 11-20 lbs N (Not Applicable)
Sit O (Occasionally) 21-50 lbs N (Not Applicable)
Handling / Typing O (Occasionally) 51-100 lbs N (Not Applicable)
Reach Outward N (Not Applicable) Over 100 lbs N (Not Applicable)

Reach Above Shoulder N (Not Applicable) Push/Pull
Climb N (Not Applicable) 12 lbs or less N (Not Applicable)
Crawl N (Not Applicable) 13-25 lbs N (Not Applicable)
Squat or Kneel N (Not Applicable) 26-40 lbs N (Not Applicable)
Bend N (Not Applicable) 41-100 lbs N (Not Applicable)

N (Not

Activity is not applicable to this occupation.
Applicable)
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+
F (Frequently) hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

Sense of Sound (able to hear normal conversation)
Sense of Touch
Sense of Sight

WORK ENVIRONMENT
While performing the duties of this job, the employee frequently is exposed to outside weather conditions when traveling between sites. Patients’ home environments are variable with regard to heat, noise, air circulation and conditioning, space, cleanliness, accessibility and all other environmental factors. Inpatient and skilled nursing facility environments are standardized. Office environment in a controlled atmosphere building.

Job Type: Full-time

Pay: $58,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: On the road