Now Hiring - Amber Pharmacy - Account Engagement Liaison, Nurse Transplant in Omaha, NE

The Account Engagement Liaison actively supports our Transplant Field Territory Management Team. As liaison for our transplant team, this role requires building, developing, and maintaining positive relationships with the Regional Account Executive, Transplant and their clients (physicians, transplant coordinators, key contacts within transplant facilities, and decision-makers on patient care teams). The liaison serves as a resource for client/account inquiries, identifies problem-solving tactics reducing roadblocks for new and existing accounts for Amber Specialty Pharmacy and Hy-Vee Pharmacy Solutions. Organizational team members are always accountable for relationship-based care, organizational mission, and the core values of Amber Specialty Pharmacy and Hy-Vee Pharmacy Solutions.

Under the direction of Account Engagement Manager, the Liaison/Transplant nurse will work in collaboration with the field territory management team and operations, identifying strategic focus areas for business growth and maximizing sales opportunities, utilizing targeted market intelligence. Promoting Amber Specialty Pharmacy and Hy-Vee Pharmacy Solutions as best-in-class while capturing and sharing market feedback is essential. The Liaison/Transplant Nurse will offer transparency of services, always promoting customer service excellence for the Organization.

Essential Responsibilities:

• Promptly address internal/external customer issues/requests, resolve concerns while maintaining professional image and behavior, in turn building and enhancing customer experiences; serve as point of contact and resource; consult with nurses, physicians, or clinical staff, always promoting Amber Specialty Pharmacy and Hy-Vee Pharmacy Solutions transplant initiatives
• Demonstrate commitment to the Organization, providing service excellence for all customers with a never quit attitude; support Organization’s standards for Communication, Respect, Privacy, and Teamwork, remaining committed to professional and ethical behavior
• Accept ownership of roles and assignments; work independently, taking responsibility for own actions and accept constructive feedback; See new assignments and responsibilities as growth opportunities; responsible for assigned Transplant accounts, understanding that results are team accomplishments and organizational goals;
• Assist in account management cycle using effective phone calls, emails, zoom meetings, and conference calls to develop strong relationships with vendors, key contacts, and decision makers, winning new business and growing existing relationships utilizing follow up, increasing patient volume and revenue, to achieve goals
• Develop strong relationships with transplant center decision-makers through timely and thorough problem-solving interactions
• Work collaboratively with the Transplant Territory Management team and Account Engagement Manager, focusing on identified strategic approaches driving Transplant Team initiatives; willing to offer ideas and suggestions to the manager to drive Transplant Team initiatives, increasing referrals and revenue, to meet and exceed goals;
• Perform daily referral tracking and follow-up, communicating effectively and timely with the Transplant Territory team and Account Engagement Manager; participate in team meetings and attend meetings at the corporate office when requested
• Assist in the design and management of tools/databases for tracking key performance indicators, process improvement activities, and business intelligence; responsible for real-time tracking, interpreting, and sharing quality outcomes data
• Identify process improvement opportunities; provide ideas for action plan items and resolutions based on highest quality outcome initiatives;
• Prepare or contribute timely accounts status updates utilizing tools (SalesForce, Excel, CareTend) identified by management; using the internal requisition system, submit order supplies for daily use and trade shows (as needed)
• Utilize SalesForce as CRM, tracking every customer interaction; enter and update account and contact information, document all account/contact communication and activities; engage with customers using tools within the platform; provide suggestions and feedback to Salesforce administrator for work-flow improvements and needs to increase efficiency and productivity.
• Maintain data integrity and confidentiality.
• Able to accept and adapt to change, remain positive and productive; confidently and calmly handle unexpected needs or situations; Identify, analyze, and effectively problem solve; maintain awareness of changes or developments in specialty pharmacy and Transplant industry that relate to job responsibilities and integrate them into own practices; view new assignments and responsibilities as an opportunity for growth.
• Submit monthly expense reports and operate within the assigned budget (if need identified)
• Work with marketing, under the direction of the Account Engagement Manager, for idea submission on direct mailers, marketing pieces, and ideas that can promote the Company’s services to patients and clients;
• Willing to exhibit or attend local and national trade shows and conferences to promote the Company (if needed)
• Professionally represent the Company at all times

Requirements:

• 3-5 years of recent work experience as LPN, RN, BSN, and/or NP, Graduate of an accredited school of nursing
• 2-3 years of work experience in Healthcare, solid organ transplant (strongly preferred)
• Broad knowledge of healthcare, specialty pharmacy, transplant, and customer service; experience delivering client-focused solutions to customer needs
• Skilled at using Salesforce and MS Office/Excel, strongly preferred; previous work with CRM tools [please apply online] HubSpot) ideal
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of a physician practice or transplant center
• Location: Remote

Educational Requirements:

• LPN/LVN or RN/BSN with 5+ years work experience, preferably in Transplant - related role
• Current Nursing License required

Compensation is adjusted for geographical location.

#AmberSpecialtyPharmacy