Now Hiring - Scott's Hotrods 'n Customs - Professional Services Sales Representative in Knoxville, TN

Full description of the position

MUST HAVE knowledge of Custom Hot Rods, Classic & Muscle Cars.

We are looking for experienced Customer Service professionals who thrive in a fast-paced environment and who are accustomed to going above and beyond for their customers. Our Customer Service Department handles hundreds of inbound calls, chats, and emails on a daily basis from our customers.

The role of our Customer Service Representatives is to answer questions from customers about our products, assist them with our online ordering process, and problem-solve any issues that might come up—all while providing them with a positive customer service experience. No cold-calling here!

Daily Tasks and Responsibilities:

• Help an average of 60-80 customers per day via inbound calls and chats and provide great customer service to each and every one
• Assist customers with using our website and placing their orders
• Relay accurate product information or order statuses to customers
• Work with other departments to troubleshoot order issues
• Keep an accurate record of all calls, chats, emails and conversations
• Keep abreast of all new product information and department procedures

Knowledge and Skill Requirements:

• MUST HAVE knowledge of Custom Hot Rods, Classic & Muscle Cars.
• Prior experience in Customer Service/Retail is required (must be service-oriented)
• Previous customer service experience via Email is a plus
• Excellent oral and written communication skills (we don't just say this, we mean it)
• Strong interpersonal skills and a professional and pleasant phone demeanor
• Advanced problem-solving/troubleshooting/problem-resolution skills.

Job Type: Full-time

Pay: $25.00 - $34.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Knoxville, TN 37915: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive Aftermarket: 5 years (Required)
• Sales: 5 years (Required)

Language:

• English (Required)

Work Location: In person