Now Hiring - Customer Support & Sales Representative in Richmond, VA

The goal of the Customer Service Support & Sales Representative (“CSS Rep”), together with the rest of the service team, is not focused on the short-term one-off sale.

The goal is to build customer relationships to the point where, when a need arises, the customer thinks primarily of CFE.

In this role you will be required to:

Ensure we retain and grow our Service and Parts customers strategically, maintaining service and parts margins on our current customer base & drive new sales efforts.

Provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents, and handle customer issues when they arise.

Follow communication procedures, guidelines, and policies. Take the extra mile to engage with customers.

Meet at least quarterly with customers and prospects.

Maintain a knowledge base, follow up on services and quotes daily, update fleet information and operator training.

Manage work orders, share positive and negative feedback, review labor rates and update PM agreements.

Average 10-20 potential and existing customer visits a day. These customer visits should focus on how to best be an asset through our different offered services: Compensation is based on experience.

Skills, Knowledge, & Abilities of a Successful Candidate:

· Unwavering customer service drive and focus

· Willingness to make 50-70 Cold Calls a week to generate new leads

· Ability to build long lasting relationships

· Excellent communication and presentation skills

· Results oriented and self-starter A MUST

· Desire to make money and ascend professionally

· Self-motivated and able to work independently

· Exceptional follow-up skills

· Willingness to take initiative and learn the products and services

· Proficient with Microsoft Word and Excel

Required Education

· High School graduate

· Bachelor’s Degree or higher a plus

We Offer:

· Competitive base salary with adjusted commission plan and benefits

· Medical and dental

· 401K

· Vacation and holidays

· Vehicle Allowance

· Gas Card

· Cell phone/Computer

· Supportive team environment

About CFE Equipment:

CFE Equipment strives to be a best-in-class dealership within the forklift and material handling industry with over 50 years of experience. We are nationally known, a defense contractor, and operate in 4 states spanning the mid-Atlantic region. Our goal is to help our customers achieve significant gains in the productivity of their business. By providing equipment, parts, rentals, service, and logistical solutions; CFE is the one-stop, privately held, shop for any forklift and/or material handling needs. CFE is an equal opportunity, drug-free, employer; our goal is to create an inclusive workplace for all.

Supplemental Pay

• Commission Pay

• Work location
• One location

Job Type: Full-time

Pay: $35,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Richmond, VA 23237: Reliably commute or planning to relocate before starting work (Required)

Experience:

• B2B sales: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person