Now Hiring - Corvias - Operations Manager, Student Housing in Swainsboro, GA

Full description of the position

Job Details

Description

Who We Are
Corvias’ property management philosophy is simple. We take a holistic, “resident first” approach to housing and maintenance so our partners can focus on their core mission, whether it’s educating students or maximizing military readiness. For more than 20 years, we’ve used that approach to create safe, high-quality places to live, learn, work and interact for our partners’ residents throughout the U.S. If you want to contribute to a team dedicated to making a difference in the lives of the people we serve, we’d like to talk to you. Corvias can help you build a rewarding career that values superior customer service skills, innovation, and hard work. We’ll also provide you with abundant opportunities for professional growth and giving back.
How You'll Contribute to the Team
The Operations Manager leads all campus-level property management employees and the day-to-day operation of property and facility management of resident halls. This role will be responsible for implementing and executing a successful turn plan. The ability to lead a team of employees and contractors to produce quality work in a timely and efficient manner, while providing residents an exceptional customer experience and quality living environment, is at the forefront of this role.
Primary Responsibilities Include:

• Oversee facilities maintenance, housekeeping, and service contracting at assigned location, ensuring compliance with standard operating procedures and quality standards.
• Work directly with the Regional Operations Manager and functional leaders to ensure the financial success of the portfolio by managing portfolio operations in support of goals, milestones, budgets and yearly deliverables.
• Participate in management committee meetings and work with campus leadership to identify institutional goals and objectives.
• Efficiently and effectively schedule maintenance personnel, work orders, and make-ready activities including move-in/move-out inspections, as well as the 24/7 emergency maintenance schedule.
• Solicit outside bids for services and submit to Regional Operations Manager for review/approval.
• Coordinate and supervise all work performed by outside contractors.
• Coordinate with university housing and proactively plan and execute annual turnover process to ensure all team members and vendors have clear goals and expectations.
• Develop and maintain the community budget; reconcile all invoices, ensure appropriate allocation and payment processing; apply financial management principles to ensure sound financial decision making.
• Coordinate, prepare, and review all ad hoc and regularly scheduled reports; ensure all requisite information is accurate and available within required timeframes.
• Accurately prepare and convey all operational and financial data to the Regional Operations Manager in the context of maintaining a monthly budget.
• Ensure all physical aspects of the property are fully functional, safe, and attractive, presenting the community as a quality living environment.
• Model the highest standards of professionalism; Support the training and development of team members through onboarding and coaching; Create accountability and ownership among team members through communication of clear expectations, supervision, and provision of timely performance feedback.
• Establish a strong working and collegial relationship with campus leadership.
• Lead the recruitment and retention of diverse teams of professionals.
• Participate in an on-call duty rotation and respond to emergency calls after hours.
• Other duties as assigned.

Role Specific Requirements Include:

• Bachelor’s degree in a related field is preferred.
• 5+ years progressive experience in residential property management with an emphasis in facility management and maintenance; strongly prefer experience in university, student housing.
• Working knowledge of full-cycle maintenance, including preventative, predictive, planned, and make ready programs.
• Proven success managing people and organizing team activities to ensure operations are highly productive and meet or exceed customer satisfaction metrics.
• Proven ability to develop operating budgets and manage expenses.
• Ability to communicate effectively both verbally and in writing with all levels of the organization as well as with residents, vendors, and partners.
• Demonstrated ability to work cross-functionally and build relationships at all levels inside and outside the organization.
• Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively handle elevated conversations and potentially stressful situations in a calm and professional manner.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
• Valid driver's license required.

Competencies
Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
Business Acumen - The innate ability to understand and think about everything through the lens of business impact, ultimately ensuring that the most impactful, beneficial business decisions are being made.
Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Communication - Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.
Exceptional Benefits for Exceptional Team Members
As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.
Corvias employees are eligible for:

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• Tuition reimbursement to support growth and development
• 100% paid life and AD&D insurance
• Short-term and long-term disability coverage
• Maternity leave
• Paternity Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program

Corvias Group, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.

Qualifications

Education

Required
High School Diploma/GED/Equivalent or better.

Preferred
Bachelors Degree or better.

Licenses & Certifications

Required
Driver's License

Preferred
EPA 608-Universal

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Experience level:

• 5 years

Ability to commute/relocate:

• Swainsboro, GA 30401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property management: 5 years (Required)

Work Location: In person