Now Hiring - NeuAnalytics - Information Technology Manager Client Success in Overland Park, KS

Manager Client Success

If you have led and motivated a team to delight Fortune 500 clients in a professional, corporate environment, we are interested in speaking with you! The Manager of Client Operations is responsible for leading and developing a team of client analysts and data specialists. The department is accountable for client relationships/satisfaction with software implementations and ongoing partnerships. The Manager of Client Success collaborates directly with their team to ensure all team members are well trained, provided individual mentorship, and can thrive in their careers with us.

About NeuAnalytics

Founded on the principles of integrity and transparency, NeuAnalytics has been transforming the way enterprises use their data since 2006. Today, our patented, analytical, decisioning platform is utilized by much of the Fortune 500 to enhance accounts receivables functions, both operational and financial. From streamlined data sharing to insightful analytics and vendor-compliance oversight, our software solutions improve business operations for industry leaders while ensuring compliance protection and increased peace of mind for the everyday consumer. Our employees are highly engaged and motivated in knowing their work contributes to positive impacts for all.

What you will do in the role

• Provide mature day to day leadership for a team of 6-8 Client Success professionals. This is an in-office role.
• Drive the team to new heights and high standards set by the organization.
• Develop and mentor the team to maximize their opportunity.
• Monitor client needs, reporting, and integration activities.
• Ensure clients are delighted and confident in the support we provide.
• Resolve significant client escalations.
• Evaluate client performance and report on paths to increase their efficiency and value with NeuAnalytics products and services.
• Travel and visit with clients as needed. (<10%)
• Optimize operations to increase delivery speed and quality.

What will make you successful in the role?

• Proven leadership managing, inspiring, developing, and motivating teams of at least 10+ employees in different positions and career stages.
• Five+ years of experience in managing direct reports including: hiring, performance evaluations, salary administration, discipline, coaching.
• Exceptional leadership and communication skills.
• Thoughtful management practices.
• Keen insight on client needs to quickly deliver solutions.
• Innovative thinking to identify new opportunities both internally and with clients.
• BA degree, MBA is a plus.

The NeuAnalytics Family

We have an amazing culture and work environment that anyone would want to be a part of. We encourage a culture of positivity. We thrive on continuous feedback and do whatever it takes to help our team and customers be successful. We aim to nurture our team members both individually and professionally while highlighting the impact you are making to the growth of NeuAnalytics every day.

Pay, Perks & Fun

At NeuAnalytics, we love to celebrate our diverse group of hardworking employees and it shows. We pride ourselves on our collaborative culture that is pervasive throughout every step of a NeuAnalytics employee’s journey. Starting with our interviews and continuing through Daily Standup sessions, collaboration is at the heart of working at NeuAnalytics.

We offer a full slate of benefits including:

• Competitive salaries
• 100% employer paid medical, dental, vision for our employees.
• Unlimited PTO
• Paid Holidays
• Life/AD&D
• LTD/STD
• Accident/Critical Illness
• 401(k) Plan
• Bonus Opportunities

We also offer some not-so-standard, extra-fun benefits, including learning & development programs to improve your skills, and of course, free, fully stocked fridges & snacks including weekly free lunches. We love our pets, so we also offer pet insurance to keep our fur babies healthy and happy!

Take the chance to contribute to an upbeat, fully engaged culture that is addicted to winning. We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at NeuAnalytics.

EOE/M/F/D/V

• We conduct drug, credit, and background screenings on all employees. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States on a full-time basis and to complete the required employment eligibility verification form upon hire.