Now Hiring - Bluegreen Vacations - Travel Bilingual Remote Customer Account Representative in Orlando, FL

Full description of the position

WORK FROM HOME! Bilingual Customer Account Representatives needed

Bluegreen Vacations is offering full-time opportunities for Spanish/English Bilinguals to work from home in Orlando, Florida/Central Florida.

Submit your resume and apply today to be considered for this opportunity starting September 11!

Share Happiness: Just as every person needs a purpose, a place to belong, a reason to exist and something to believe in, so too must companies know the why behind what they do. At Bluegreen Vacations, we believe in the power of vacation. We believe vacations make people happier by sharing time together, smiles and memories. Our purpose is to share happiness.

BILINGUAL CUSTOMER ACCOUNT REPRESENTATIVE
(ADVANCED LEVEL CUSTOMER SERVICE)
WE OFFER YOU GREAT BENEFITS!

• Guaranteed hourly base pay with additional incentives for performance
• average earning capability is $20 per hour
• Up to 23 paid days off per year!
• Generous benefits package
• Fun, team-oriented environment
• Inbound call center; no telemarketing
• Career advancement opportunities
• Opportunities to volunteer in the community and fundraise for charitable organizations
• Comprehensive training program
• Vacation Discounts

BILINGUAL CUSTOMER ACCOUNT REPRESENTATIVES

In this customer service role, you will use your creative problem-solving abilities to directly, and positively, impact the customer experience. Our contact center receives inbound calls from both Spanish-speaking and English-speaking customers who need help with specialized and complex account questions that cannot be completed online. In addition, Bilingual Customer Account Representatives correspond via email and online chat communications. And, thats where you come insaving the day with confidence and providing excellence in customer care!
The opportunities within this role include personalization of the customers journey from start to finish of each conversation, reservation assistance and assurance of accurate vacation details, and overall customer satisfaction. How does this sound to you? If your first thought was, This is me! I know how to provide excellent customer service. I can do this! We want to hear from you!
WHAT WE NEED FROM YOU

• Bilingual Spanish/English verbal and written communication skills
• Prior customer service experience, 2 years preferred
• Ability to work from home with focus space and limited distractions
• Must have high-speed Internet service
• Must live within the state of Florida, and less than 100 miles from Orlando zip code 32819
• Problem-solving and the ability to exercise critical thinking
• Confidence to take the empowerment given and make/present decisions for customer solutions
• Willingness to pursue the goal of continual improvement, adapt in a changing environment, anticipate customer needs, and exceed customer expectations
• Outstanding communication skills
• Detail-oriented service
• Strong negotiation and organizational skills
• Ability to offer comparable alternatives
• Ability to navigate multiple systems including MS Office, internet, and internal programs
• Bachelor degree (preferred); high school diploma or G.E.D. equivalent (required)

IMPORTANT NOTE:
Our schedules include evenings and Saturdays (with Sundays and one weekday off)

MORE ABOUT BLUEGREEN VACATIONS CORPORATION
At Bluegreen Vacations, we know where our true value lies. Its not only in our 68+ resorts spread across the U.S. and Caribbean, or even our 213,000+ owners and their guests. It is our associatesthe people who work here and create remarkable vacation experiences for our owners and guestswho we value most. They are the ones that make it happen every day, at our resorts, administrative offices, and sales, marketing and support locations. Its why we value our associates and do everything we can to support their success and growth.
Our collective success is reflected in the recognitions weve earned as one of Achievers 50 Most Engaged Workplaces in the U.S. and one of Sun Sentinels 2019 Top Workplaces in South Florida.
Awarded Best in Class Remote Contact Center at the 2021 CCW Excellence Awards.

Ranked #65 on the Forbes list of Americas 500 Best Midsize Employers in February 2022
At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW