Now Hiring - Retail Sales Technical Support and Sales Specialist- Retail Product Brands in Knoxville, TN

Pay: $16/hr plus bonus, with the ability for uncapped earning potential! Teammates earn an average of $500 - $700 monthly! AND the chance to work with PETS!!

Do you have a love for pets and helping people provide the best care possible for their pets? Would you enjoy working at a place where you could bring your dog to work with you? If so, then Radio Systems Corporation is the place for you! Radio Systems Corporation is seeking IFB Customer Sales & Support Specialist to answer inbound calls and to assist our customers with their pet product needs. This position requires both customer service and sales skills to increase customer loyalty and enhance revenue in order to achieve our mission of ‘being the most trusted pet brands'.

About Us: Radio Systems® Corporation is the leading manufacturer of pet products. Our family of brands includes PetSafe® ([please apply online] Invisible Fence® Brand ([please apply online] and SportDOG™ ([please apply online] Our portfolio includes a wide array of electronic training and containment systems, waste management products, innovative treats and much more. We are a company driven by innovation and dedication to our customers and communities. Since our founding in 1991, Radio Systems has grown into an international corporation selling in over 52 countries, and we’re expanding our reach every day. We are headquartered in Knoxville, TN but have remote offices in various places across the globe.

Summary of Position:

Answer inbound calls, assisting customers with their pet product needs through troubleshooting and warranty fulfillment. This position also requires sales skills to increase customer loyalty while contributing to department revenue, working together to achieve our mission of ‘being the most trusted pet brands’.

JOB RESPONSIBILITIES:

• Provide technical support to customers through troubleshooting issues while also giving excellent customer service.
• Offer and sell our vast array of products by finding product solutions which meet the customer’s and their pet’s needs, including subscriptions.
• Follow all policies & procedures to ensure quality & consistency on every customer interaction.
• Consistently meet and/or exceed Customer Care Team accountabilities
• Regular and predictable attendance in a hybrid work environment
• Hybrid work may be offered after the introductory period of 90 days post training and will require some in office days.
• **Onsite attendance is required for cross training and team meetings

QUALIFICATIONS:

• HS diploma or GED
• Must have previous customer support and sales experience (retail, restaurant, call center)
• Ability to identify customers’ needs and offer solutions to meet them
• Ability to work in-office as needed/requested
• Have strong critical thinking skills that support Radio Systems Corporation culture of continuous improvement
• Excellent problem solving and people skills with the ability to navigate different personalities
• Ability to communicate effectively – both verbally and written
• Computer skills including Windows and multi-system navigation
• Keyboarding 40 WPM

ACCOUNTABILITIES:

• Sales and subscription goals
• Customer Satisfactions Scores
• Attendance
• Quality Assurance
• Wrap Time
• Compliance (schedule adherence)
• Average Handle Time

RELATIONSHIPS:

• Directly reports to the Assistant Manager
• Indirectly reports to Operations Manager
• Works in conjunction with all Customer Care Teams

RSC is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At Radio Systems Corporation, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn. #LI-TS1