Now Hiring - Brightly Software - Information Technology Sales and Services Operations Coordinator in Melbourne, FL

Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community, and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About the Role

Brightly is a global software company and is part of the Siemens Smart Infrastructure Group. Brightly specializes in cloud-based Enterprise Asset Management (EAM) solutions and provides software solutions and professional services to clients across Australia.

The Sales & Services Operations Coordinator is a new position that will play a key role in organising, supporting and guiding our Australian Sales and Services teams on a range of administrative, system and process related activities and projects. This role will be reporting into a global team who are responsible for general revenue operations for Brightly Software Inc.

We are looking for an organised, analytical, persistent, person who is also relationship oriented, optimistic, and driven to be part of a great team. It is important to have a value-added mindset and be willing to continue to learn and be curious.

What you will be doing

• Providing administrative support to the Sales and Services Teams by assisting with all activities that directly align with the business’ sales and service delivery initiatives
• Be the local advisor and first level support for internal tools such as Salesforce.com for managing sales and service processes, standard operating procedures, communications and reporting
• Local point of contact and escalation for Salesforce support and system related projects
• Provide reporting, data and administrative support to the Sales and Services teams to maximize efficiency
• Act as an ambassador for change and improvement when process gaps have been identified
• Using quality and process improvement methodologies to enhance sales and services processes, as well as operational and functional performance across the company
• Make systems and reporting recommendations to support internal process improvement
• Conduct information-gathering interviews and obtain feedback, synthesize data and feedback from users, clients, and management and define requirements and provide simplified explanations
• Analyse sales and service team process efficacy, identify and prioritize opportunities for improvement, assist with understanding process bottlenecks & inconsistencies and facilitate continuous process improvement
• Participate in process changes and associated training to ensure the introduction of new tasks, processes, workflows and requirements are understood and followed
• Ensure leadership team and the Sales and Service team has access to appropriate information and analytics for day-to-day operations and planning.
• Coordinate with sales leadership and other functional areas to support efficient and accurate sales reporting, including developing relevant dashboards

What you need

• Bachelor’s degree preferred
• Proficiency in MS Excel, advanced proficiency preferred
• Administrator proficiency in Salesforce preferred
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills including problem identification, analysis, action planning, and execution
• Experience with database management
• Ability to work in a fast pace and high-growth environment

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Together we are Brightly

To Apply; Please click the link and attach your Resume and Cover Letter.

[please apply online] Please note, a Police Check and Proof of Right to Work in Australia, will be required for the successful candidate