Now Hiring - Silverstreak Solutions, Inc - Professional Services Customer Service Representative/Call Center in Carmichael, CA

Full description of the position

Silverstreak Solutions is a premier Cannabis Delivery Service, and we are looking for customer-oriented service representatives. A Customer Care representative, or CCR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CCRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

Customer Care Representatives can put themselves in the customers’ shoes and provide them with quality service ensuring the Customer feels taken care of.

Customer feedback is priceless, and these CCRs can gather that for you. Problem-solving comes naturally to our CCRs. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

We are a retail business and Candidates must be willing to work rotating schedules to include weekends, nights, and holidays. Hours worked will average 25 to 37 hours per week.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales to include up selling
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep detailed and accurate notes customer interactions, process customer accounts using Company software programs
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Excellent time management

Skills

• Proven customer support experience or experience as a Customer Service Representative
• Call Center experience highly desired
• Attention to detail
• Experience with various software platforms and communications (phone, email, text).
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientated and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Must be 18+ years of age
• Prior cannabis knowledge helpful. Must be willing to learn to expand current knowledge

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
To keep our Customer Service Representatives as safe as possible, we have installed clear plastic barriers, and provided mask, gloves, and hand sanitizer. We also provide assigned seating and equipment.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: In person