Now Hiring - The Aspire Group - Arts Entertainment And Recreation Director, Ticket Sales and Operations in Philadelphia, PA

Job Title:

Director, Ticket Sales and Operations

Reports To:

Director, Client Development

Location:

Saint Joseph’s University

Philadelphia, PA 19131

Who We Are & What We Are About:
The Aspire Group, a division of Playfly Holdings, LLC, is an award-winning sports and entertainment marketing firm that is globally recognized for innovative ticket and sponsorship sales, consulting, and research services. Aspire created the outsourced ticket sales niche, revolutionizing the world of sports in particular, intercollegiate athletics. Over the past 14 years, more than 300 collegiate and professional sports properties have trusted Aspire to drive revenue, attendance, and enterprise-value growth through the combination of marketing, strategic consulting, and research services and best-in-industry fan relationship management.

Front Office Sports Back-To-Back Best Employer In Sports Award Winner for 2021 and 2022!

Aspire’s latest award from Front Office Sports recognizes companies in the sport and entertainment industry that are doing the best by their employees and received the highest scores in an anonymous employee survey. Front Office Sports recognized The Aspire Group for a second straight year as a winner of the 2022 Best Employers in Sports award. Aspire’s perennial recognition as a top employer includes these consecutive honors from Front Office Sports and a “Top 10 Best Organizations to Work for in Sports” designation from Forbes.

As industry leaders, we strive to create the best practices of tomorrow within our strategic consulting and research; ticketing, marketing, and revenue enhancement, and sports investment optimization capabilities call “Next-Practices.” The implementation of “Next Practices” and the Raise Your Game Executive Development Program have raised industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at [please apply online] Partnership:
The Saint Joseph’s University department of Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Philadelphia, PA. The Athletics Department has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, St. Joe’s Athletics and its fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that The Aspire Group brings to every partner. St. Joe’s Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.

Position Overview: This position requires someone who is highly motivated to contribute to the overall sales, service and ticket operations efforts, passionate about staff leadership and development, and is committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees.

The Director, Ticket Sales and Operations is responsible for directing ticket sales responsibilities for all ticketed sports as well as all internal and external events to generate new revenue, servicing existing accounts, managing Aspire and University staff, and overseeing ticket operations/box office activities.

• Top sales and service priorities include Men’s Basketball and Women’s Basketball. Inventory available for sale may include new season tickets, renewal season tickets, group tickets, mini plans, and individual game tickets .
• Ticket operations/box office priorities include effective management of ticket operations activities and ensuring a high level of customer service.

Essential Duties and Responsibilities:

• Utilizing a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging employees’ differences, and championing an environment where every team member feels valued:
• Recruit and hire a team with diversity of age, race and ethnicity, gender, religion, sexual orientation and gender identity, experiences, thinking styles, perspectives etc.
• Train and supervise staff.
• Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development.
• Lead, motivate, develop and retain staff for future succession within the department and The Aspire Group organization.
• Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate.

Sales and Service

• Manage the day-to-day operations of the new Fan Relationship Management Center (FRMC) profitably while exceeding client expectations in revenue generation and customer service.
• Ensure effective marketing and sales of new and renewal season tickets, partial season ticket plans, group ticket plans and individual game tickets for the standard and premium areas at Athletic Department’s venues, as applicable, for the home games of the University’s intercollegiate Teams – Men’s Basketball, and Women’s Basketball.
• Oversee ticket sales through outbound, inbound and renewal sales, including tracking and monitoring calls for productivity and effectiveness.
• Be responsible for personal sales goals and contribute to annual revenue growth, including growth of new donors.
• Perform daily sales and relationship cultivation phone calls, messages and mailings with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers.
• Track and report daily, weekly and monthly sales figures.
• Manage a book of business of season ticket holders.
• Serve as a member of the external operations team.
• Grow business each year.
• Lead in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/sampling programs, etc.
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
• Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes.
• Ongoing development of New Ticket Sales and Ticket Service program in the following areas: new business generation, season tickets, sales leadership, development of sales and service strategies, sales and service training, development of best practices and results tracking and reporting.
• Develop and execute approved Annual Business and Sales Plan and Operating Budget.
• Identify, explore and research new sales opportunities to include season ticket and group sales target markets.
• Develop special ticket plans, projects, promotions and programs.
• Oversee and develop season ticket retention program, with special attention to new season ticket and high-risk accounts.
• Other responsibilities as assigned.

Operations

• Responsible for the day-to-day operations of Ticket Operations/Box Office and providing the highest level of customer service to all internal and external customers. This includes adherence to all policies and procedures regarding public relations, operational goals, accounting standards, and computer operation.
• Manage opening and closing procedures of the Box Office, management of game night events and on-sale dates.
• Oversee processing of orders and payments, game day ticket operations for all ticketed sports, will call and ticket sales booths, handling/reconciling of game day starting cash.
• Schedule and manage ticket office and gameday student workers.
• Provide reporting as required.
• Other responsibilities as assigned.

Education, Experience and Qualifications:

• 3-5 years of sports ticket sales experience with a minimum of 2 years in Ticket Sales. or Service/Ticketing Management/Team Leader preferred.
• Minimum 1 year of ticket operations experience (in a college athletics setting strongly preferred).
• Experience with Paciolan ticketing platform preferred.
• Excellent computer skills with proficiency in Microsoft applications and operation systems.
• Experience with ticketing software and CRM program.
• Bachelor’s degree is preferred but not required.
• Excellent communication, interpersonal, presentation, and listening skills.
• Highly organized with an ability to manage multiple tasks with minimal supervision in a fast-paced environment.
• Possess attention to detail, ability to remain calm under pressure, and ability to demonstrate supervisory and leadership skills. Must be able to problem-solve and make decisions quickly and with knowledge and authority.
• Strong administrative and time management skills.
• Ability to exhibit the highest professional standards and ethical behavior regarding adherence to NCAA and Atlantic 10 Conference, University, and the Department of Athletics Code of Ethics and rules and regulations.
• Professional image and demeanor at all times.
• Ability to effectively coach and manage others.
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
• Available to work Athletic events including home games and special events in evenings and on weekends as required.

Compensation: Competitive base salary with the opportunity to earn a bonus upon meeting or exceeding ticket sales goals. Comprehensive benefits package including medical, dental, vision, other voluntary health benefits and 401k. Excellent paid time off program.

The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.