Now Hiring - Keller Interiors - Customer Service and Sales Representative in Hamlin, NY

Full description of the position

Keller International
Job Description

Job Title: Customer Service and Sales Representative
Reports To: Sales office Manager

Summary: Supports the company's sales goals through good customer service and maintaining quality relations with customers by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.
1. Develops maximum sales potential out of customers through good customer service techniques, and knowledge of the company's products and services.
2. Applies knowledge of company products/services to efficiently process customer information, and responds to inquiries and complaints in a diplomatic manner.
3. Builds and maintains quality relations with customers, and increases volume of sales on a consistent basis through ongoing determination of customer requirements. Follows through with each and every customer from initial contact to shipping.
4. Contacts customers on a daily basis to follow up as well as to meet and surpass sales goals for the company.
5. Calculates prices, discounts and proposals to meet specific customer requirements in an efficient manner.
6. Remains current on market conditions regarding products, product updates and new technologies through available resources.
7. Utilizes company leads to expand customer base and follows up all leads promptly.
8. Updates customer accounts and promptly makes corrections and/or modifications to records to ensure an accurate customer database.
9. Traces and expedites late orders to ensure customer satisfaction.
10. Responsible for learning and cross-training the other job responsibilities within the company.
11. Ensures accuracy and attention to detail regarding customer orders, payment information, and any other information regarding care of client.
12. Ensures the most cost effective method of shipping to customers.
13. Assists in returns and replacement when necessary.
14. Communicates with warehouse personnel to ensure accuracy in regards to shipping, receiving and returns.
15. Works as part of a team helping fellow team members and double checking one another’s work.
16. Responsible for providing feedback on sales and marketing to the marketing team as well as product.
17. Maintain clean and organized work area, not limited to personal space.

NOTE: It is an expectation that all office personnel actively participate in value added activities once their primary responsibilities are completed each day. It is also an expectation that requests be made of the sales manager for such value added activities when none can be found.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High school diploma or general education degree (GED) and/or one to two years of experience; or equivalent combination of education and experience.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office; QuickBooks, internet software and CRM software.

Knowledge, Skills and Abilities:

Oral Communication Skills
Written Communication Skills
Customer Relations
Customer Service
Diplomacy
Math Skills
Negotiations
Professionalism
Presentation
Time Management
Closing of a sale
Organization
Efficiency

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person