Now Hiring - Ace Peninsula Hardware - Sales Associate in Providence Forge, VA

Full description of the position

Sales Associates

Sales associates are responsible for providing legendary customer service. They offer the solutions to the customers’ needs. Every job within Ace Peninsula Hardware ultimately impacts the customer directly or indirectly. Customers are the only reason we are here and without them, we would not be here.

Every team member at Ace Peninsula Hardware is expected to pledge to keep the customer first and foremost regardless of his or her job. The promise we make to every customer is, “We pledge to be Ace helpful. Helping you is the most important thing we have to do today.” This promise guides you to choose actions that best meet the customer’s needs.

The responsibilities include, but are not limited to:

Customer Service – Customer Service is priority one at all times.

G Greet each customer with a smile

U Undercover the customer needs by asking, “What project are you working on today?” Ask other conversation starter questions to make sure you recommend the right product for the customer.

E Exceed the customer’s expectations. Always walk the customer to the products. Make sure you suggest other products that will help the customer complete the project.

S Strengthen the relationship with the customer. Find out the customer’s name and use it while you assist him or her.

T Thank the customer for shopping at Ace Peninsula Hardware.

Operating Procedures:

• Participate in all store training programs.

• Learn to sell the whole project. Develop product knowledge as well as products items for ad on sales.

• Be proficient at executing all store services, such as mixing paint, cutting glass, cutting keys and shades, re-keying locks and testing pool and hot tub water.

• Stock all warehouse, drop ship and back stock inventory.

• Ability to special order products for customers

• Be alert for shoplifting activity and follow store procedures when such activity is suspected.

• Be alert for safety issues.

• The cleaning and conditioning of shelves and the merchandising of end caps.

• Participate in WOW and Customer Engagement

• Promote the Ace Rewards program

Cashiers

Summary

Cashiers exemplify the foundation of our service to each customer as they enter and leave the store. Every job we have at Ace Peninsula Hardware ultimately impacts the customer directly or indirectly. Customers are the reason we are here; without them we wouldn’t be.

Every team member at Ace Peninsula Hardware is expected to pledge to keep the customer first and foremost regardless of his or her job. The promise we make to every customer is, “We pledge to be Ace Helpful. Helping you is the most important thing we have to do today.” This promise guides you to choose actions that best meet the customer’s needs.

The responsibilities include, but are not limited to the following:

Customer Service Always

• Make sure customer service is priority one at all times
• Welcome each customer that comes into the store
• Ask if they found what they are looking for, if they leave without a purchase, suggest that we special order it for them
• Thank each customer for their purchase
• Give 100 percent of your attention to the customer you are serving
• Count the cash back from each transaction
• Call for back up cashier when a line begins to form
• Be on guard for point-of-sale scams (i.e. quick-change artists and short-change artists)

Operating Procedures

• Participate in all store training programs
• Answer the phone with: "Good morning/afternoon, thank you for calling Ace Hardware, Bob speaking how I can help you?"
• Always ask customers if they have their Ace Rewards card, if not, would they like to join
• Operate cash register/point-of-sale with accuracy and efficiency
• Keep check out area neat and clean
• Handle merchandise returns and exchanges quickly and efficiently
• Call customers when their rain checks and special orders are in stock
• Count cash drawer before each shift
• Close the cash drawer after each transaction
• Maintain minimum cash in the register by calling for a cash pick-up when you have large bills or excess cash
• Be alert for safety issues
• Participate in WOW and Customer Engagement
• Promote the Ace Rewards program

• Must be willing to work evenings until 7pm and weekends Saturday 730-7, Sunday 9-6

Visit acepeninsulahardware.com to fill out an employment application

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person