Now Hiring - Wiverse - Sales Support Specialist - Remote in Omaha, NE

Full description of the position

Provides operational and support services to the entire sales organization which could include inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third-party sites and may also include advertising inventory management.

1-Uses multiple systems for purposes which may include: to enter pre- and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.

2-May initiate new service order requests, coordinates and tracks product/service installation process.

3-Support and lead ad hoc projects generated by Sales Channels.

4-Prepares reports as requested.

5-Educates customers on products & services.

6-Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.

7-Draft routine client and/or customer correspondence.

8-Responds to questions, helps resolve problems, and directs calls to appropriate resources.

9-Completes special operational and client projects as assigned.

10-Acts as liaison and coordinator with other departments, outside vendors, and external customers.

11-Provides order activity updates to Sales Support Manager / or Supervisor.

12-May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.

13-May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.

14-May aid conducting refresher training with existing Reps.

15-May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.

16-May assist in pre-sale planning activities and post-sale activities.

17-May coordinate sales project events and other activities with sales force.

18- Business

20-May manage all orders from initial sale through installation and billing.

21-May interface with all areas of the installation process to ensure orders are completed by the delivery date. 22-May sell services to inbound-calling customers.

23-May assist with overflow call-handling duties for inbound retention, sales, etc.

24-Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.

25-Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.

28-May prepare sales presentations, proposals, and media kits.

29-May pull qualitative research and assist in building and exporting advertising schedules.

30-Complete change orders, promotions/taggable paperwork and traffic instructions.

Typical Training / Experience –

1. HS diploma, GED or relevant work experience; Specialized skill training/certification may be required; 2-5 years of experience in area of responsibility required.

2. Dept/Org Scope & Impact - Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function, moderate impact to the department.

3. Problem Complexity - Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex; Refers complex, unusual problems to supervisor/manager,

4. Autonomy - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques; Work typically involves regular review of output by a senior coworker or supervisor/manager.

5. Knowledge - Demonstrates basic knowledge of a technical or specialty area; Readily learns and applies new information/concept in area of practice.

Additional Information:

· Top 5 Must Haves data entry experience, Microsoft applications experience, attention to detail, work with daily deadlines and work in a team environment.

· Shift: Monday - Friday 8A - 5P

· REMOTE

· 6-month contract

Job Types: Full-time, Temporary

Pay: $17.50 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• customer service, sales support: 2 years (Preferred)
• advertising marketing environment: 2 years (Preferred)
• campaigns are submitted, approved, and corrected: 2 years (Preferred)
• product mix, inventory availability, rating information: 2 years (Preferred)
• process and post payments: 2 years (Preferred)
• pre- and post-sales information, fulfill orders: 2 years (Preferred)
• specialized order/account processing: 2 years (Preferred)
• sale through installation and billing: 2 years (Preferred)

Work Location: Remote