Now Hiring - Automotive Sales Customer Service Representative in Kansas City, MO

The Crossley difference is the way Gary Crossley Ford services customers with the largest inventory of Ford vehicles in Kansas City, the Free Car Wash program and President's Award-Winning customer service. Gary Crossley Ford prides themselves on being part of the Kansas City community and giving back to the community that supports them. Gary Crossley Ford supports many charitable foundations, non-profits, local schools, and athletics all throughout the Kansas City Metro area.

CRC Sales Concierge will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). CRC Sales Concierge will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

What We Offer

Responsibilities

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
• Manage sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
• Maintain an ongoing customer database to capture repeat business
• Schedule appointments with interested buyers for test drives and delivery of vehicles

Qualifications

• Requires strong communication skills in order to work most effectively with customers
• Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads
• Excellent follow through and follow up skills
• Positive attitude
• Employee must be in alignment with Gary Crossley Ford’s values of integrity, transparency, professionalism and teamwork