Now Hiring - Unify Labs - Call Center Representative in Cleveland, OH

Full description of the position

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Once a member, you'll work with a dedicated career coach who will share jobs that match your skills and interests*, gain access to our FlashHired virtual hiring events (next one is in July), and get a chance to win a five-hundred dollar sign-on bonus if you're hired!

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*Career coach available during business hours only (EST).

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Job Duties:

● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
● Collect deposits, payments or fees.
● Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
● Process customer bills or payments.
● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
● Review insurance policy terms to determine whether a particular loss is covered by insurance.
● Provide notifications to customers or patrons.
● Promote products, services, or programs.
● Solicit sales of new or additional services or products.

*Our employer partners are equal opportunity employers.*

Job Type: Full-time