Now Hiring - Sales Support Consultant in West Des Moines, IA

The Sales Support Consultant is responsible for serving as a resource to agents and marketing organizations in matters relating to EquiTrust Life products and procedures. The Sales Support Consultant plays a key role in building relationships through education and by responding accurately and efficiently to requests, providing excellent support to agents and marketers. The consultants works collaboratively with the Internal Wholesalers and Regional Vice Presidents to assist the distribution.

Essential Duties and Responsibilities:

• Provides direct sales support and training to agents and Independent Marketing Organizations (IMO) and their support staff by responding to telephone calls and emails.
• Proactively promotes EquiTrust products, services and programs through telephone calls, faxes and emails placed to target agents. Resolves agent and IMO issues and questions regarding all products, required training, computer operations/website and general questions.
• Administers EquiTrust-sponsored sales and recruiting incentive programs.
• Coordinates solutions to administrative problems between EquiTrust and its agents.
• Conducts online webinars to prepare agents to promote EquiTrust’s products and services directly to their clients.
• Collaborates with Marketing in developing sales support materials and other marketing communications.
• Establishes and updates competitor product profiles to include product design features, rates, strategies, riders, fees and charges and all other comparison data.
• Assists the Assistant Vice President, Sales in support of identified projects.
• Conducts on-site training and promotional meetings with groups of agents or IMOs.
• Coordinates solutions with all departments regarding administrative issues including new business, contracting, funding and inforce.
• Supports the Sales and Marketing team and other departments on an as-needed basis.
• Willingly takes on additional responsibilities as requested in order to accomplish department and Company objectives.
• Actively participates and contributes to the goals and objectives of the Company by working collaboratively and fostering a positive and inclusive work environment.

Skills and Abilities:

• Must have good mathematical, analytical, organizational, and problem-solving skills and attention to detail.
• Effective communication and presentation skills, both verbal and written.
• Strong phone presence and skills in handling escalated calls under pressure.
• Ability to prioritize workflows, establish and meet deadlines and manage multiple concurrent tasks.
• Ability to work effectively in a variety of situations and respond to change in a positive manner.
• Competent and effective computer skills and the ability to navigate multiple systems and programs including Microsoft Office, proprietary systems, and other technology solutions, such as Sales Force.
• Strong interpersonal skills are required, including a high degree of professionalism.
• Strong understanding of life and annuity insurance products.
• Specific product knowledge of Index and Deferred Annuities along with basic knowledge of Life products is required.
• Carries out responsibilities in a manner that is consistent with EquiTrust’s Core Values and focus on customer service; helps to create an environment of openness and trust for all employees and strives for continued professional skills development.

Training or Work Experience:

• Degreed Professionals:
  • 2 years of life and/or annuity experience required.
  • 1-year sales and/or sales support experience required.
• Non-Degreed Professionals:
  • 3 years of life and/or annuity experience required.
  • 2 years sales and/or sales support experience required.

• Degreed Professionals:
  • 2 years of life and/or annuity sales or sales support experience preferred.
• Non-Degreed Professionals:
  • 3 years of life and/or annuity sales or sales support experience preferred.

Education:

• Bachelor’s Degree or equivalent education or life and annuity industry experience required (See Experience section).
  • Bachelor’s Degree preferred.

Working Conditions:

• Business Travel: Travel not required/likely.

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