Now Hiring - Associate Customer Relationship Manager in Columbus, OH

Associate Customer Relationship Manager

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

A Brief Overview

Trinet is seeking a self-motivated individual to provide support to our high-volume client base focusing on customer satisfaction and retention. The role acts as a retention expert and influences retention outcomes for an assigned portfolio to ensure quality solutions. The individual will work collaboratively with internal teams such as Sales, Customer Experience, Technology and Tax to elevate the customer experience, ensure that all interactions and deliverables support the customer's business, and identify new business opportunities.

Locations
Columbus, OH

What you will do

• Provides support and guidance to clients (SMBs) daily
• This role is a combination of reactive and proactive outreaches
• Client follow-up can include email, phone calls and video conferencing to effectively connect and educate clients on statuses and/or processes
• This role will have larger books of business with the number of touch points varying depending on the seasonality of the business cycle
• Engages in pricing and contract negotiations to secure agreement
• Develop a trusted advisor relationship with clients to ensure satisfaction and increase breadth and depth of C-Suite relationships
• Identifies client service opportunities and coordinates the execution of those services as appropriate
• Partners closely with the Sales, Tax, Technology and Customer Experience teams, for client support and improvement in service level
• Maintain complete records in Salesforce to document all client interactions accurately
Bachelor’s degree desired in business, management or marketing, or equivalent combination of education and experience

Education Qualifications

Bachelor's Degree or equivalent experience preferred

Experience Qualifications

Typically 2+ years

Skills and Abilities

• Self-directed and ambitious
• Implements new ideas or potential solutions without waiting for others to take action or to request action
• Unwavering positive demeanor
• Outstanding interpersonal skills
• Excellent communication both written and verbal
• Open minded and patient
• Ability to prioritize quickly
• Comfortable working in a fast paced and client driven environment
• Ability to quickly establish relationships and interact with business owners, executives and managers
• Continuous follow-up and follow-through with clients
• Proficient in Microsoft Office Suite (Word, Excel & PowerPoint)
Salesforce Experience

Work Environment

Work in a clean, pleasant, and comfortable office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable persons with disabilities to perform the essential functions.