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Now Hiring - Account Specialist-CSO in Davenport, IA

Account Specialist-CSO in Davenport, IA

Sentry
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Insurance
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Insurance Carriers
To Whom Insurance
Location: Davenport, IA
3.4
Serves as a relationship builder to connect with customers and account managers or agents to develop positive relationships. Responsible for the overall service experience and retention of business within assigned accounts or region. Primary point of contact for customers, agents and/or sales producers in territory(ies). Serves as the main contact and account manager of small commercial customers based on defined scope. Performs underwriting based on guidelines and within authority levels for new and/or renewal business.

You’re passionate about working with people and delivering efficient results; so are we! We value Account Specialists who can embody this passion by providing dedicated support to our customers. We want you to be a primary point of contact for customers and our sales producers for defined territories. You’ll understand Sentry’s desire to write high-quality, profitable risks and be well-versed in commercial insurance. You could be the next key player to support and contribute to the success of our team!

Collaboration, teamwork, and relationships are key at Sentry. To best support our associates and our culture, Sentry is happy to offer flexible work through scheduled work from home days on Mondays and Fridays with in-office Tuesdays, Wednesdays & Thursdays.

This position is currently hiring at our Davenport, IA and Stevens Point, WI Offices.

What You’ll Do

As an Account Specialist with Sentry, you’ll serve as a relationship builder to connect with customers and account managers or agents to develop positive relationships. You’ll be responsible for the overall service experience and retention of business within assigned accounts or regions. In addition, you’ll:

  • Serve as primary point of contact and resource for designated producer(s), customers, and/or agents within the territory. Act as a relationship builder by using a combination of soft skills to connect with producers, customers, agents, and team to form positive relationships. Assist sales producer or agent in maximizing his/her selling time by servicing existing book, assisting with cross-selling activities to meet account completion goals, or working with placement agency (Parker Stevens Agency or Hortica Brokerage) to insure risks that are unacceptable to Sentry. Provide significant business impact through identifying opportunities, making detailed decisions, and understanding risks and consequences of business decisions.
  • Serve as primary point of contact and owner of all service related items, such as incoming customer calls, emails, and faxes regarding service needs, changes, questions, and problems. Proactively monitor service needs and other requests to ensure completion, including quotes, renewals, policy changes, urgent recommendations, billing, audit, and other service items. Provide necessary service and refers to sales producer(s) or agents when necessary. Be knowledgeable of, and keep current on, procedures and policies, as well as appropriate state requirements. Work independently with excellent time management, organization, quality decision making, and communication.
  • Independently manage small commercial books of business based on defined scope within the assigned territories. You’ll be primarily responsible for overall experience and retention of this book of business, along with pursuing additional sale opportunities. Creates new and renewal applications to these smaller businesses.
  • Responsible for maintaining product and procedural knowledge of commercial lines. Effectively review and explain coverages to customers. Understand Sentry’s appetite for risk and is well- versed in commercial insurance, Sentry product offerings, and excess markets available to us. Responsible for understanding quality of risks and applying sound underwriting principles within defined authority.
  • Act as a relationship builder and liaison between sales producer, underwriting, other internal departments, and/or customers or agents in gathering of underwriting requirements and customer documents/signatures. Monitor status of outstanding quotes, renewals, and policy changes. Take ownership of the service team and overall service experience of the territories supported. Answer inquiries promptly and maintains frequent contact with customers, agents and/or producers.

What it Takes

  • Associate Degree or equivalent work experience.
  • 2+ years of related work experience.
  • Property & Casualty License required; if not currently licensed, must obtain within 120 days of hire
  • Prior Commercial Lines insurance experience required with knowledge of Commercial Lines products and/or underwriting guidelines strongly preferred.
  • Ability to interpret and apply commercial insurance concepts and underwriting guidelines for majority of positions
  • Ability to travel on a limited basis to attend team meetings and/or to meet prospects or current customers
  • Strong PC skills and ability to quickly learn a variety of software applications
  • Composure, strong customer service skills and ability to build and maintain relationships is key
  • Presentation and selling skills are required
  • Ability to balance multiple priorities in a fast-paced work environment and work independently with little direction.

What You’ll Receive
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

  • Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.
  • Generous Paid-Time Off plan for you to enjoy time out of the office.
  • 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
  • Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.
  • Sign-on bonus of $1000.00 payable after 12 months of service
  • Extensive Work-Life Resources to lend a helping hand.
  • Sentry Foundation gift matching program to encourage charitable giving.
  • Continue your education and career development through Sentry University (SentryU).

About Sentry
We take great pride in making Forbes’ list of America’s Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Shea Supa

[please apply online]

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Sentry
Company Size
1001 to 5000 Employees
Founded
1904
They Sell
Insurance Carriers
To Whom
Insurance
Website
jobs.sentry.com
Revenue
$1 to $5 billion (USD)


Sentry is currently hiring for 4 sales positions
Sentry has openings in: TX, OR, VA, & IA
The average salary at Sentry is:

4 Yes (amount not posted)

Sentry
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Sentry

Sentry is currently hiring for 4 sales positions
Sentry has openings in: TX, OR, VA, & IA
The average salary at Sentry is:

4 Yes (amount not posted)