Now Hiring - Retail Sales After Sales Coordinator, Chicago in Chicago, IL

Assist client at repair drop off and perform initial assessment on repair possibility with client

Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time

Enter all required detailed information in CASS and generate a claim

Assist client at pick up by confirming all agreed repair requests at drop off are completed, process pos transaction for payment or close the claim

Responsible for Open Claims Report for both Fashion and WFJ

Assist and partner with inventory team on all quality alerts for boutique

Quality check on all returned repairs from all workshops

Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc..

Maintain active communication with all workshops

Respond all emails within a timely manner

Process all incoming and outgoing stock repairs in CASS and MMS

Coordinate with clients and workshops on shipping and receiving

Partner with boutique other team members on client escalations

Process boutique stock repair and damage

The history and heritage of The House of CHANEL

Demonstrating your expertise knowledge of customer service principles and practices

Utilizing your high-level of attention to detail and accuracy

Your desire to collaborate effectively with a diverse team

The opportunity to multi-task projects in a dynamic, fast paced environment

Ability to thrive in a team environment and work collaboratively

Understanding of, and passion for client experience

Excellent communication skills

Foreign language skills are preferred but not required

Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

Curiosity and desire to learn and grow professionally within the world of CHANEL

Strong mindset of client services

Excellent written and verbal communication skills

Ability to interact with internal and external clients in a calm and professional manner

Ability to work within a team

Ability to solve client escalations and make sound decisions

Desire to be of service to clients and striving to deliver superior client experience

Possess a sense of urgency and high level of resourcefulness and self-reliance

High attention to details and organizational skills

Computer knowledge – Proficient in MS Word, Excel, PowerPoint

Bachelor's degree preferred

2 years in Fashion or Luxury client services experience required

Foreign language is preferred

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.

We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

For more information, please navigate to the Fondation Chanel website

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Hourly rate, bonus potential and other forms of variable pay will be offered for this position

Flexibility (flexible time and hybrid work options)

Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund

Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)

Generous paid time off policies to include vacation, holiday, sick and volunteer days

401K, pension, and other incentives

Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking