Now Hiring - Retail Sales Call Center Representative (On-Site - Birmingham, AL) in Birmingham, AL

Home Franchise Concepts will NOT respond to ANY third-party agencies - we appreciate your cooperation.

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, Tailored Living, Premier Garage, AdvantaClean, Kitchen TuneUp, Bath Tuneup, Two Maids, Aussie Pet Mobile and Concrete Craft are consistently rated at the top of their categories and supported by more than 3,500 franchise territories in the U.S., Canada and Mexico.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company. To diversify their portfolio, JM Family acquired Home Franchise Concepts in 2019 as their first non-automotive acquisition. The Company fit JM Family’s key investment criteria: asset-light with strong free cash flow characteristics and a track record of growth in an industry with long-term tailwinds. Since the acquisition, the Company has doubled the number of brands under management and is committed to continued, rapid profitable growth.

A few of the Company’s many Accolades and Awards

• Entrepreneur’s Franchise 500
• Entrepreneur’s Franchise 500 Best in Category
• Entrepreneur’s Top Low-Cost Franchise
• Entrepreneur’s Top New & Emerging Franchises
• Entrepreneur’s Top Home-based Franchises
• Entrepreneur’s Top 100 Global Franchises

Two Maids Call Center Representatives provide 360-degree sales and support to Two Maids franchise owners nationwide. Our reps provide immediate resolution - converting leads into appointments, performing follow-up calls, calling, and closing new leads and meeting both customer and franchise needs. From the time a customer dials our number to schedule service, to our follow up after the service has been performed, a customer's experience with Two Maids is exceptional. As part of our integrated marketing team, our reps also collaborate on omni-channel initiatives, monitoring performance of our marketing campaigns, tracking customer satisfaction and seasonal projects.

Essential Job Functions:

• Handle inbound and outbound phone calls.
• Take prospective customers through the sales process and close the lead.
• Schedule and dispatch service appointments via our online operating platform
• Support and coach Franchise Owners
• Monitor marketing campaigns.
• Participate in special marketing projects to support lead conversion.
• Assisting callers who have questions regarding the services and how we deliver these services (training will be provided)
• Maintaining customer satisfaction rating based on specific criteria.

Qualifications:

• High School Diploma or GED Required
• Ability to work on-site at our Birmingham, AL office
• Attending mandatory training
• A desire to be part of a team that is focused
• Strong computer skills (MS Office)
• High-level of professionalism
• 1-2 years of call center experience
• Ability to work multiple shifts between 7am-7pm Monday-Friday and/or 8am-3pm Saturday
• Positive and energetic personality
• Conversational Spanish (NOT REQUIRED)
• Experience in home maintenance, HVAC services, travel/hospitality reservations, or similar, preferred not required
• Experience using Salesforce or other call center software preferred not required

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#HP2023

Home Franchise Concepts will NOT respond to ANY third-party agencies - we appreciate your cooperation.