Now Hiring - Grace Technologies - Field Application Engineer in Davenport, IA

Full description of the position

Who You Are:

• Customer-centric. You are passionate for finding outstanding solutions and delighting customers.
• Persistently Bold.You don’t take “no” for an answer and know how to get through gatekeepers to talk to key decision makers.
• Excellent Communicator. You organize your thoughts well and read between the lines.
• Engaging. You are empathic and able to relate to your audience.
• Efficient. You have superior organizational skills and the ability to multi-task and prioritize goals.
• Quick-Thinking. You readily grasp new ideas and concepts and can dissect complicated problems into bite-size pieces that are easily solved.
• Innovative. You are naturally curious, continuously learning and seeking ways to innovate.

What You'll Do:

• Work with customers to assess their needs, engineer solutions, explain product offerings, and develop formal quotes / pricing proposals for technical sales opportunities. Customer interactions including deals and tickets must be documented in our CRM system.
• Provide remote or on-site application support and installation oversight for customers when needed, including ongoing monitoring of network and asset health at IIoT deployment sites.
• Provide primary technical support for products. Research, prioritize and resolve customer issues in a timely and accurate manner. Own closure of assigned support tickets within one business day unless waiting on response from customer. Record customer interactions against the associated ticket in CRM system.
• Document and maintain a technical library (Knowledge Base) for customer support ensuring customer service is thoroughly trained on all new articles. Ensure new articles are created and updated to reflect current product/technology capabilities and standards.
• Share voice-of-the-customer feedback during presales and post-sales support, including negative feedback, to the product manager.
• Conduct training for customers / reps / distributors on technical aspects of Grace Technologies products.
• Represent Grace Technologies and engage with customers and vendors at assigned trade shows and other events. Participation in annual Rockwell Automation Fair tradeshow required as assigned.

What You'll Need

• Associate’s degree in engineering or equivalent experience in a related technical field. Bachelor’s degree preferred.
• 2+ years of experience in industrial sales or support
• Ability to travel up to 50% annually
• Ability to troubleshoot wired and wireless network and computer issues
• Ability to interact with external and internal clients professionally
• Experience utilizing industry-accepted CRM software/applications
• Excellent verbal and written skills
• Strong listening and presentation skills
• Proficient with Microsoft Office Suite
• Valid US Driver’s license
• Multilingual is a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, or hear and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Must be able to travel, on average, up to 50% annually by vehicle, air, etc. sometimes with little to no notice to support the customer both in- and out-of-state. There may be periods where travel exceeds 50% annually. At a minimum, travel to corporate office once per quarter for a pre-determined amount of time in support of company meetings and participation in company-sponsored events.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and risk of electrical shock. The noise level in the work environment is usually moderate.

Grace Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits & Perks:

• Generous Responsible Time Off and Flexible Work Arrangements
• Safe Harbor 401(k) plan
• Wellness Reimbursement
• Profit Sharing Opportunities
• Medical/dental/vision/life/disability insurance packages to fit your needs.
• Entrepreneurial Environment. Flexibility and ability to build a world-class business.
• Unique employee-friendly culture.
• Regular company events.
• Ample supply of free snacks, drinks, fruit, and gourmet coffee.

Who We Are:

Grace Technologies is the thought leader in electrical safety product solutions. The GracePort® product is the single most popular panel interface connection used in industry today, the product category of Permanent Electrical Safety Devices (PESDs) was pioneered by Grace. Moving forward, the new GraceSense™ product line is a marriage of preventative maintenance technology and personnel safety techniques. The company’s products are available around the globe via a distribution network and sales presence in 60+ countries.

Grace is consistently recognized as one of Iowa's Top Workplaces by The Des Moines Register.

[please apply online] Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
• Are you willing to undergo a background check, in accordance with local law/regulations?
• Do you possess a valid US driver's license?

Education:

• Associate (Preferred)

Experience:

• Engineering: 1 year (Preferred)

Work Location: In person