Now Hiring - First Credit Services - Medical Insurance Follow-Up Agent in Columbus, GA

Full description of the position

Job Description
First Credit Services, Inc. is a premier A/R Management and Collection Agency working within the collections industry. Being leaders in the industry, we remain at the forefront of CFPB and regulatory compliance. We stand at an A rating by the Better Business Bureau. As a national debt recovery agency; we have been pioneering innovative and effective collection and decline management programs since our inception in 1993. With our state of the art technology and computer systems, we focus on customer service is driven collections.

SUMMARY:
The Insurance Follow-up Representative will contact third party payers to resolve outstanding medical insurance claims. The Insurance Follow-Up Representative will manage qualifying patient accounts from the client for insurance follow up and resolution. This person should be able to build and nurture strong personal relationships as well as assist our team to satisfy our client's needs.

RESPONSIBILITIES:
What You'll Do Include the following. Others may be assigned.

? Responsible for all aspects of follow up and collections, including making telephone calls and accessing payer websites.

? Identify issues or trending and provide suggestions for resolution.

? Accurately and thoroughly documents the pertinent collection activity performed.

? Review the account information and necessary system applications to determine the next appropriate work activity.

? Verify claims adjudication utilizing appropriate resources and applications.

? Perform appropriate billing functions, including manual re-bills as well as electronic submission to payers.

? Edit claims to meet and satisfy billing compliance guidelines for electronic submission.

? Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory.

? Participate in and attend meetings, training seminars, and in-services to develop job knowledge.

? Participate in the monthly, quarterly, and annual performance evaluation process with their Supervisor.

? Respond timely to emails and telephone messages as appropriate. ?

Communicate issues to management, including payer, system, or escalated account issues.