Now Hiring - Universal ComOne - Account Manager in Gulfport, MS

Full description of the position

Universal ComOne is currently hiring an Inside Account Manager to join our team. You have the opportunity to join an established company with over 30 years of experience with a great reputation in an industry that is constantly evolving. We offer excellent career opportunities to allow you to grow with a competitive base salary, plus commissions and benefits.

The Account Manager is a value-add resource within Universal ComOne and will be responsible for calling on an existing book of business and follow up on leads that flow into the organization. The Account Manager will also help resolve customer issues and problems as they arise, and cross-sell tailored solutions based on our suite of business technology solutions.

As a leader in our region, Universal ComOne provides technology solutions that include hosted or on-premise PBX phone systems, Internet Access plans, SIP Trunks, Managed IT Support, remote and on-site tech support, Cable Infrastructure, Access Control and CCTV surveillance systems with a focus on excellent customer service helping generate a high level of customer retention. We’re a true single-source solution provider who can help any size business consolidate the number of vendors they deal with to help reduce costs and streamline troubleshooting when needed, eliminating the frustration of finger-pointing between vendors.

As an Inside Account Manager, you will be responsible for the following:

• Interacting directly with existing customers and prospective new customers over the phone to position and cross-sell new products and services
• Communicating with clients to ensure that all their needs are understood and addressed
• Support and drive company initiatives relative to sales and support of our customer base
• Building strong client relationships to maintain current business, cross-sell new products and services, and acquire new customers
• Contacting customers for Quarterly and Annual reviews
• Preform end-user training on our hosted phone system capabilities
• Entering relevant information into our CRM daily to ensure the capture of relevant activity and opportunity within our account base

The ideal candidate must have the following skills:

• Excellent people skills with a strong ability to communicate effectively, particularly over the phone
• Ability to multitask with strong organization through note taking
• Desire and willingness to learn new technologies and ability to adapt as the industry changes
• Good planning, organizational, and time management skills
• Ability to assess situations and present solutions based on the requisite opportunity
• Effective verbal and written communications skills in a professional environment
• Great analytical skills with the ability to communicate technical terms in language everyone can understand
• Telecommunications industry knowledge is not required but some background in Technology is preferred
• Ability to travel to customer offices for meetings in the Gulf Coast area
• College experience preferred

Position includes base salary listed. Commission is in addition to base salary.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Gulfport, MS 39503: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person