Now Hiring - Lithia & Driveway - Retail Sales Business Development Center Representative in Troy, MI

Full description of the position

Suburban Subaru of Troy- BDC Administrator

Do you want more than a job, but a career? How would you like to work for the #1 largest dealership group in the entire country? How about industry leading benefits for you and your family that smaller groups may not offer?

If this all sounds great and you are reliable, motivated, and accountable, then apply now and jumpstart your career in automotive as a Full-time BDC Administrator

Suburban Subaru of Troy, part of the Lithia & Driveway (NYSE: LAD (Lithia & Driveway) family of 296 dealerships nationwide is hiring immediately!

If you are looking for an opportunity to work for a company that can offer you more, come join our amazing team! We are focused on delivering honest value, earning customers for life, taking personal ownership, improving constantly, and having fun!

Business Development Center Administrator- The Business Development Center Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service, and sales departments within a dealership. This individual completes all reports and administrative procedures as required.

The Business Development Center Administrator reports to the General Sales Manager/Sales Management Systems Coordinator.

Responsibilities

· Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.

· Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.

· Gather accurate customer information to create a database for continual follow-up and retention

· Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

· Utilize computer skills within our internet department to increase appointments, sales, and customer retention.

· Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.

· Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.

· Other duties as assigned.

Skills and Qualifications

· Strong attention to detail

· Sense of urgency

· Excellent communication

· Typing – ability to type efficiently

· Mathematics – using mathematics to solve problems.

· Basic computer skills

Competencies

· Does the right thing, takes action and adapts to change

· Self-motivates, believes in accountability, focuses on results, makes plans and follows through

· Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

· Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

· Standing, walking over 2/3 of the time, sitting to 2/3 of time, kneeling/crouching to 1/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 25 pounds.

· Working Conditions: Moderate noise, indoor office environment, and considerable use of telephone, computer, and other office equipment.

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

Job Type: Full-time

Pay: $29,120.00 - $31,200.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person