Now Hiring - Customer Account Manager in Salt Lake City, UT

The MRL Customer Account Manager (CAM) is responsible primarily for maintaining and growing a company generated book of business. The CAM will work with Carrier Sales Management to understand where to garner more freight and ensure rating for the Carrier Sales Managers. The CAM will be the front line relationship to our customers on a daily basis and will need to interface closely with the Outside Sales group and Carrier Management group. The CAM will be responsible for soliciting, creating and tracking orders and communicating with our customers on a daily basis.

At Midwest Refrigerated Services, we are driven by our Midwest Values of:

• Modesty
• Integrity
• Dependability
• Work Ethic
• Efficiency
• Safety
• Trust

It is the expectation that all employees exemplify these values.

General Accountabilities include:

• Daily proactive communication with existing customers
• Listening for areas of opportunity with customers
• Order entry and system operating proficiency
• Order and information accuracy and timeliness
• Team work with both CSM’s and Outside Sales as well as others in the Logistics Team
• Radical customer service and a sense of ownership

Skills Required:

• High Energy / Positive Attitude
• Ownership of self-success
• Attention to detail
• Ability to communicate to both internal associates, customers and leadership through Written and verbal skills
• Good technical / systems skills
• Ability to hear the customer, empathize, apologize and take action (HEAT)
• High degree of self confidence

Prerequisites:

• Ability to type, and utilize common systems (Email, Microsoft tools, McLeod)
• Ability to learn on the fly and solve problems
• High energy / positive thinking

Performance Measurements:

Company Benefits:

• Paid Time Off!
• $500 Referral Program - Refer hard working employees, get paid up to $500 per referral!
• Medical, dental, and vision insurance available 1st of the month following 30 days!
• Company paid - life insurance and disability
• Flexible Spending Account
• Holiday pay
• 401K with company match

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.

Job Type: Full-time

Work Location: In person