Now Hiring - Brad Carpenter State Farm Agency - Insurance Customer Service Representative in Massillon, OH

Full description of the position

Brad Carpenter State Farm is hiring for an Insurance Customer Service Representative to join our growing team!

Benefits for the Insurance Customer Service Representative:

· Medical insurance offered including dental and vision

· Base salary plus bonus structure

· Bonus incentive based on individual/agency performance

· Paid time off - personal time and holidays

· Training provided

Qualifications for the Insurance Customer Service Representative:

· Property & Casualty License is required (willingness to obtain)

. Life & Health License (willingness to obtain)

· Insurance experience is preferred

· Customer Service experience is preferred

· Strong phone contact handling skills and active listening

· Strong attention to detail

· Excellent analytical skills

· Works well in a fast paced environment

· Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Service Representative:

· Effectively manage large amounts of incoming calls

· Generate sales leads

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Take the extra mile to engage customers

· Reconcile and process money movement and transportation queries

· Process all transfers and audit requests

Job Type: Full-time

Pay: $32,000.00 - $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Massillon, OH 44646: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person