Now Hiring - Telecommunications Inside Sales Support Specialist in Linthicum, MD

Responsibilities include but are not limited to:

• Responsible for managing daily pre-sale Federal business activities associated with Equipment and Service quoting from both our direct Customers and Partners

• Utilize proactive management skills to drive prioritization

• Tactfully and courteously interface with field sales representatives in order to build strong business relationships

• Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions

• Effectively communicate with channel partners and manufacturer representatives to resolve pre sale issues

• Responsible for identifying process improvements and working to standardize best practices

• Educate customers on respective Motorola business processes and procedures

• Establish trust and build business relationships within the assigned field team being served

• Partner with Account Manager and be viewed as strategic partner and extended team member

• Trusted partner and valued resource for all support needs and business activities for assigned sales team

• Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues

• Actively work to reduce sales team administrative time spend and convert it to increased selling time. Enable customer sales team to focus their time, effort and priorities on new opportunities

• Interface with Sales Leadership to identify support needs & trends that increase selling time

• Provide daily coaching and consultation to the Field on business and operational processes

• Voice of Field and represent the needs of sales in meetings and cross-functional projects

• Extended team member and attend all regional/territory meetings, as appropriate

Additional Knowledge/Skills:

• Bachelors Degree OR Associates Degree and 2+ years of customer service and/or sales experience OR 4+ years of customer service/sales experience

• Must be a US citizen

• Exceptional interpersonal skills

• Strong verbal and written communication skills

• Strong organizational skills and the ability to handle multiple tasks

• Effective time management skills

• Proficient computer skills with emphasis on windows based and Google applications

• Customer-focused, detail-oriented individual

• Ability to maintain a positive attitude in a high stress/fast paced work environment

• Confident individual who is willing to assume responsibility

• Adaptive and flexible (changing technologies, processes, environments)

• Ability to work and make decisions with minimal supervision

• Team player

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