Now Hiring - Customer Service/Inside Sales in Walled Lake, MI

Company: Shelving + Rack Systems Inc. Location: Commerce Township, Michigan

Shelving + Rack Systems Inc., a fast-growing distributor, is currently seeking dedicated and energetic individuals to join our expanding team as Customer Service Representatives. As a drug-free facility, we require all applicants to successfully pass a drug test, including marijuana. If you cannot meet this requirement, we kindly ask that you do not apply.

Job Description: We are a rapidly growing company, and we are seeking strong individuals who are looking for a career, not just a job. As a Customer Service Representative, you will play a crucial role in maintaining and generating relationships with both new and existing customers. In addition, you will have some accounts receivable and accounts payable responsibilities. This position requires converting orders from outside sales representatives, issuing purchase orders to vendors, and fostering ongoing relationships with management to drive new business.

Responsibilities:

• Provide exceptional customer service across all interactions
• Field inbound inquiry calls from existing customers
• Proactively make outbound calls to drive new business opportunities
• Gather customer information through inbound calls and track follow-up activities to complete sales
• Understand customer needs and provide accurate order information and quotes from internal systems
• Maintain and exceed the overall company image through professional communication and service
• Execute daily reporting practices to ensure accurate records
• Collaborate with the team on other tasks and needs as assigned by management
• AP – Accurately enter vendor invoices into the company’s business system and follow up with vendors as needed
• AR – Generate customer invoices and follow-up on delinquent accounts
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Requirements:

• Inside/ customer service experience
• Basic computer navigation skills and proficiency in Microsoft Office
• Strong working knowledge of Microsoft Excel
• Exceptional interpersonal, verbal, and written communication skills
• Strong organizational skills and the ability to multitask effectively
• Excellent management and relationship-building skills

Preferred Qualifications:

• Experience with AutoCAD
• Social media experience

Benefits: We offer a competitive salary based on experience and a supportive work environment that encourages professional growth and development. As a full-time employee, you will receive a comprehensive benefits package.

If you meet or exceed these requirements and are ready to take on a rewarding career opportunity with Shelving + Rack Systems Inc., please forward your resume along with your salary requirements to [email address]. We appreciate your interest in joining our team. Only qualified candidates will be contacted for further evaluation.

Shelving + Rack Systems Inc. is an equal opportunity employer committed to fostering an inclusive and diverse workplace.

Job Type: Full-time

Pay: $18.05 - $23.99 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Walled Lake, MI 48390: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What type of work environment do you thrive in?

Work Location: In person